5 star service standards

DEPARTMENT: MANAGEMENT & ADMINISTRATIONREPORTS TO: DIRECTORRESPONSIBILITIES:Oversee Operations: Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.Customer Service Excellence: Uphold high standards of customer service...

Seeking a Front Office Manager with a minimum of 4 years' experience in a 4 to 5-star hotel environment. The ideal candidate will oversee all aspects of the hotel's front office operations, including guest relations, reservations, and staff management, ensuring exceptional guest service standards are met and exceeded

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DEPARTMENT: MANAGEMENT & ADMINISTRATION REPORTS TO: DIRECTOR RESPONSIBILITIES: Oversee Operations: Manage all facets of hote...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Job Description Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees. Consistency and understanding ...

Non governmental jobs in Kenya. Peace Winds Japan (PWJ) is a Japanese Non-Governmental Organization established in 1996. PWJ has been providing humanitarian and development assistance for people affected by forced displacement and natural disasters in more than 20 countries in the world. PWJ launched its mission in Kenya in 2012 and has been implementing projects funded by UN agencies and the gov...

Job DescriptionReporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding whe...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and...

Company DescriptionAbout Our HotelFairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards. The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 193...

Our Client is looking for an aggressive and ambitious Sales and Marketing Executive to handle various sales functions. The Role reports to the Director.About the Client:An established and busy 3 star Hotel that offers High quality range of services such as Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .Qua...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Summary Our Client is looking for an aggressive and ambitious Sales and Mar...

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...

Kabarak University is a private Chartered institution of higher learning that provides holistic Christian-based quality education, training, research and outreach activities for the service of God and humanity. Key Responsibilities Menu Planning Supervise the preparation of all food Oversee and supervise all kitchen staff Kitchen stocks: Oversee the ordering and control of stock levels Hygiene an...

Duties/Responsibilities:Being the contact point for the guests during their stay at Arijiju and communicating logisitics/plans with the rest of the team.Taking all plans and wake up calls for the guests and communicating this with the team. Co-ordinating logistics between activities and guest movements with the rest of the team.End of month stock take and inventory management as well as compiling...

Enashipai Resort & Spa is where a strong local heritage and abundant nature is blended with pure luxury, and then delivered with a generous sense of warmth. Enashipai Resort & Spa is an eco-friendly and conservation committed resort that serves Hell s Gate National Park and supports the mission of the Global Alliance of National Parks Primary duties and responsibilities: Source vendors of materia...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, A safari group with a number of camps in Kenya, is looking for a Safari Guide Manager to be based in the Masai Mara/Samburu. The successful candidate will be respon...

About the Club Muthaiga Golf Club, proudly called the Home of Golf by its elite membership, is in many ways the ultimate embodiment of Kenya's unique marriage of ancient golf tradition and a modern 18-Hole Championship Golf Course. The Club has been renown as one of the most prestigious and challenging courses in the region. The force behind this renaissance is an extensive course reconstruction ...

Job DescriptionMission:Are you ready to command the vital heartbeat of our hotel's operations as a dynamic Rooms Division Manager?We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of our rooms division, ensuring every guest encounter is marked by sophist...

The Project Officer will provide strategic direction in, mentorship, coaching and regular updates in HIV/AIDS/RH/FP to health care workers in supported private sector sites. S/he will be responsible for working closely with the donor and health management teams and service providers to ensure that the quality of care is sustained across the program as defined by the MOH quality standards. DUTIES ...

Job Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to w...

FOOD AND BEVERAGE OPERATIONS MANAGER Job Purpose Assist, and deputize for, the Executive Head of Restaurant and Bars, in the smooth running of the food and beverage offer at The Social House. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working metho...

Job Summary The ideal candidate will oversee the overall operations of all bars and have duties such as recruiting and training staff, maintaining stocks, storing drinks properly, enforcing health standards and resolving customer complaints. Key Requirements: To ensure that guests receive quality service by providing clear and understandable work direction for wait staff. Customer oriented approa...

Peace Winds Japan (PWJ) is a Japanese Non-Governmental Organization established in 1996. PWJ has been providing humanitarian and development assistance for people affected by forced displacement and natural disasters in more than 20 countries in the world. JOB SUMMARY: The Water Quality Officer reports to the WASH Coordinator, and is responsible for ensuring the supply of quality water to refugee...

Gold Star Kenya (GSK) was established in 2010 as a local Non-Governmental Organization; GSK was born out of the success of the Gold Star Network, a social franchise program initiative established in 2006 to promote comprehensive quality HIV care amongst a network of private health providers in Kenya. GSK implements health related projects in Kenya. We seek qualified candidates for the following p...