DIGITAL SHIFT

Safaricom launches bill manager to ease business payments

Customers using the service will instantly receive an SMS reminder when a new bill is generated or when the bill is due

In Summary
  • The service targets schools, landlords, utilities and other businesses with repeat payments.
  • All payments received through M-PESA are instantly reconciled on the platform, which also provides an option to manually add payments.
An employee assists a customer to set-up M-Pesa money transfer service on his handset inside a mobile phone care centre in Nairobi, May 11, 2016
An employee assists a customer to set-up M-Pesa money transfer service on his handset inside a mobile phone care centre in Nairobi, May 11, 2016
Image: REUTERS

Businesses and organisations that use M-Pesa as a mode of payment can now present and receive pending payments from customers and issue electronic receipts.

This after Safaricom launched the M-Pesa bill management service that targets schools, landlords, utilities and other businesses with repeat payments.

For M-Pesa customers, the service offers a single point where they can view all their bills, receive reminders and automate payment of bills.

For schools, the Bill Manager platform will enable management to customise different type of fee such as tuition, lunch, transport, school trips among others, and also to send fee reminders to parents and guardians.

Landlords and property agents can send rent payment reminders and reconcile any received payments.

For utility providers such as water and internet providers, the service will enable them to automatically bill their customers who will have a way to easily view and manage pending bills.

M-Pesa Bill Manager empowers thousands of Kenyan businesses to digitise their businesses beyond just collecting payments at no additional cost,”said Peter Ndegwa, CEO, Safaricom.

All payments received through M-Pesa are instantly reconciled on the platform, which also provides an option to manually add payments.

Customers using the service will instantly receive an SMS reminder when a new bill is generated or when the bill is due.

M-PESA Bill Manager empowers thousands of Kenyan businesses to digitise their businesses beyond just collecting payments at no additional cost
Peter Ndegwa, CEO, Safaricom

The platform will be offered free to all businesses with a Lipa Na M-PESA Pay Bill who can log in at https://billmanager.m-pesaforbusiness.co.ke/.

SMS bill requests and invoices will be automatically generated and sent by the system at no cost to the business.

All M-Pesa customers can manage their bills through the Bill Manager option under Lipa Na M-PESA on *334#, and on the upcoming M-PESA App.

Besides automatically receiving invoices and receipts, customers can equally query pending bills at any time.

With automatic bill tracking and reconciliation, the service saves a business’ customers from having to queue to physically make payments and having to present paper working detailing the payment.