Tourism and hospitality remain among the most dynamic industries in East Africa, and at the heart of this transformation are young people. They are not just the largest share of the workforce but also a growing segment of the clientele.
In fact, nearly 80 per cent of the hospitality workforce is made up
of youth, and their creativity, energy, and openness to technology are reshaping
how we design and deliver tourism experiences. The question is no longer
whether youth will influence the future of tourism, but how well we can equip
and empower them to lead this transformation.
This year’s fourth Uganda-Kenya Coast Tourism Conference, held under the theme Leveraging Youth, Innovation and Technology for Responsive and Inclusive Tourism, could not be more timely. It challenges us as regional stakeholders to recognise the role of youth in shaping the industry’s next frontier and to align policies, partnerships, and investments that allow them to flourish.
Hospitality has always been a people-driven sector, but it is also becoming increasingly technology-driven today. Young professionals have led the charge in adopting digital tools for communication, marketing, and customer service. From harnessing the power of social media to creating mobile apps for loyalty programmes and seamless payments, youth-led innovations are redefining the visitor experience.
Companies are also embracing AI and digital platforms to streamline bookings, personalise travel planning and anticipate client needs, proving that technology is not just for startups, but also for legacy brands that want to stay relevant. These innovations matter because they make tourism more accessible, more responsive to changing tastes, and more aligned with global trends.
At the same time, engaging and retaining young talent in the industry remains a challenge. Many young workers view hospitality as a stepping stone rather than a long-term career, and it is common for them to move on after two years.
To address this, we must rethink how the industry motivates and supports its workforce. Creating clear career pathways, investing in training and designing workplaces that reflect the expectations of the next generation are key. If youth feel they are learning, growing and innovating, they are more likely to stay and contribute meaningfully.
One of the strongest lessons from recent years is that collaboration between government and the private sector is essential for inclusive tourism. Public-private partnerships not only expand opportunities for young people but also create platforms where innovation thrives. A good example is the promotion of sports tourism, where hospitality businesses, governments, and communities can come together to create new opportunities for youth engagement.
The East Africa Tourism Platform is another success story. Through its advocacy, the single-entry visa and movement by IDs were introduced, significantly increasing cross-border travel within the region. This shows that when governments work hand-in-hand with the private sector, the results are powerful.
Similarly, during the Covid-19 recovery, a five-step strategy that focused on local and regional consumption helped restore tourism numbers. It proved that resilience in tourism lies not only in international arrivals but also in nurturing domestic and regional markets.
For young people, this means more opportunities to innovate at home, build regional networks, and become ambassadors for East African tourism.
Sustainability is not a buzzword; it is the foundation on which future tourism must be built. Communities that benefit directly from tourism are more likely to protect their environment and culture, and youth play a central role in this process. By encouraging young entrepreneurs to create solutions that are environmentally friendly and community-oriented, we strengthen both the tourism sector and the societies it serves.
There is a need for policies that unlock affordable financing for youth-led initiatives. Across history, young innovators have driven transformation when given access to capital, and the tourism sector is no different.
Whether it is developing eco-friendly lodges, digital storytelling platforms or cultural tourism experiences, the youth need opportunities to turn ideas into viable businesses. This requires coordinated efforts between government, financial institutions and the private sector to create enabling conditions for investment.
East Africa has one of the youngest populations in the world and with it, enormous untapped potential for domestic tourism. If just a small percentage of our local population embraced travel within the region, the numbers could easily double those of international arrivals.
This is not only about boosting revenues but also about deepening appreciation for our own cultures, landscapes and heritage. Domestic tourism creates pride, resilience and stability, while also providing accessible opportunities for young innovators to design products for local markets.
Retaining talent within the region is equally important. Many young professionals leave the industry or migrate abroad because they cannot see viable long-term opportunities at home. By expanding domestic and regional tourism, supported by policies that prioritise youth innovation, we can create a future where young people thrive locally and contribute to building a vibrant, inclusive industry.
The future of tourism in East Africa is inseparable from its youth. Their innovations are already shaping the industry, their skills are essential to hospitality growth and their entrepreneurial spirit is creating solutions for the challenges of today and tomorrow.
To secure this future, we must commit to three things: investing in youth-friendly workplaces, building strong public-private partnerships that support innovation and designing policies that enable young entrepreneurs to access financing and opportunities.
Tourism is about more than attracting visitors. It is about creating jobs, strengthening communities, preserving heritage, and driving sustainable economic growth. If we give our young people the tools, trust, and opportunities they deserve, they will ensure that the next frontier of regional tourism is not only innovative and resilient but also inclusive and sustainable.
Kenya Association of Hotelkeepers and Caterers CEO
