Service revenue recorded a marginal decline of 0.3 per cent to close at Sh250.35 billion driven by double-digit growth in the mobile data business, which grew by 11.5 per cent to Sh44.79 billion.
M-Pesa revenue dropped 2.1 per cent drop to Sh 82. 64 billion and voice dropping by 4.6 per cent to register a revenue of Sh82.55 billion.
“We remained resilient in a disruptive year, demonstrating strong operational capacity, diligence and commitment in supporting the country, our customers and shareholders through this uncertain time," said Peter Ndegwa, Safaricom CEO.
"Our immediate focus in the year has been to ensure that network capacity, operations and financial services are prioritized to limit disruptions.”