Service Delivery Manager jobs

JOB PURPOSE STATEMENTTo provide leadership to the regional teams to Acquire, Grow & Retain B2C customers (Merchants). The role will guide and manage internal and external teams to meet set volume, value & brand targets leveraging on business insights gained from the market to improve our value proposition delivery.KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)Financial (40%)The ability to man...

ROLE POSITIONING AND OBJECTIVES To understand customer/business unit sourcing requirements including their business goals, targets, initiatives, directions for their appointed end market To build long term and strong relationships with EM key stakeholders Cascade and communicate Global/APMEA Procurement innovation pillar strategies to EM and feedback loop from EM to Global/APMEA Proc teams. To bu...

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously ROLE POSITIONING AND OBJECTIVES The ESA SC is currently undergoing significant organisational change, th...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Job FunctionReporting to the Secondary Education Coordinator, the Gender-Responsive Education (GRE) Officer will provide technical oversight, planning, coordination, and implementation of Gender-Responsive Education project in Kakuma. The staff will play a pivotal role in promoting gender equality, equity, participation of males and female learners, and ensuring that policies, programs, and pract...

A team of passionate Web and Mobile application developers who have led software development efforts for both startups and established brands. We build software to aid companies become more efficient around their business processes. We build software to aid companies collect data. We build software that provides real time snap-shots of how your business is doing at any given time. At Your Service...

Jesuit Refugee Service (JRS) is an international Catholic organisation with a mission to accompany, serve and advocate on behalf of refugees and other forcibly displaced persons. JRS undertakes services at national and regional levels with the support of an international office in Rome Job Function Reporting to the Secondary Education Coordinator, the Gender-Responsive Education (GRE) Officer wil...

The Job As the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery. Responsibilities: Implement the Tiko Quality Ass...

Bristol Park Hospital has been in operation since 2008 and has continued to serve residents of Embakasi and the rest of Nairobi with excellence in healthcare delivery. We pride ourselves in our personalized care with uttermost integrity and respect for our clients. We now have a new branch in Utawala , on the eastern bypass opposite Tumaini Supermarket. Key Responsibilities HR Strategic Planning ...

Key RequirementsManaging a team of direct field sales agent, including recruitmentOverseeing and monitoring performance of M-KOPA's field sales managers and sales executives.Defining KPI's across sales teams, developing operational performance reporting and supporting target achievement.Implementing and monitoring incentive sales commission programs for sales agents and supervisors tied to key bu...

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously ROLE POSITIONING AND OBJECTIVES To understand customer/business unit sourcing requirements including the...

Job PurposeThe purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will oversee procurement, logistics, safely & security, and HR & administration ensuring adherence to policies and procedures while optimizing re...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Purpose The purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will...

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya. More info is available at PendaHealth.co...

Job Title: Operations Manager Reporting To: Country Director Department: Business Support Contract Type : Period 2 Years Fixed Term Number of Positions: 1 position Gross Salary Range: Competitive Job Location: Nairobi, Kenya About: Self Help Africa (SHA) is an international NGO dedicated to the vision of an economically thriving and resilient rural Africa. We have 50 years of experience working w...

Leadership and management of the Country Office Procurement Function (15%)Ensure that CARE Kenya is provided with the procurement management, analysis and support necessary to accomplish its strategic objectives.Lead the procurement department in effective and efficient procurement planning and management of resources.Ensure proper staffing/recruitment to enable the procurement team to manage CAR...

Functional Responsibilities:Strategic planning and portfolio supportProvide programmatic management and administrative support to the Head of Programme and PMO regarding infrastructure activities, policies, standards, and procedures.Contribute to strategic oversight, advice and direction on infrastructure project management in line with service and project agreements.Support planning, development...

Job Description: Regional ManagerWe are seeking a dynamic and results-driven Regional Manager to oversee our operations and drive growth in the transportation sector. The ideal candidate will be responsible for identifying business opportunities, managing client relationships, and ensuring operational excellence. This role requires strong leadership skills, excellent communication abilities, and ...

Purpose of the Role:As a multi-asset treasury and currency risk management specialist, proactively manage and provide specialist portfolio and financial market relevant treasury advice to the Chinese corporate, financial institution, commercial and business clients, ensuring that client needs are understood and fulfilled to maximize portfolio return within defined risk parameters while optimizing...

We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager.The Operations Manager will be responsible for overseeing the general hotel operations, quality standards throughout the hotel and provide an excellent experience for maximizing guest's satisfaction and strategic development of the hotel. This role is also responsible for overseeing accommodation, food and...

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously. We know the tobacco industry is a controversial one, and so it s all the more important that we act res...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other Af...