Customer Service Team Leader jobs

Job Description JOB PURPOSE STATEMENT The Senior Manager, UX Design will be responsible for development and improvement of client-centric journeys across Loop DFS channels, ensuring that the experiences are optimized for delivery across channels and meet relevant KPIs. This involves spearheading UX for the organization - driving standards, enabling, empowering and educating UX staff, and stepping...

Job Description Swissport is recruiting for the position of Team Leader, Freighter Ramp reporting to the Service Delivery Lead, Cargo based at Jomo Kenyatta International Airport. We are seeking a professional with proven track record in service delivery orientation that will lead, motivate, engage and inspire all staff in their team to ensure the delivery of great customer experiences. Main Resp...

JOB SUMMARY: The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy. KEY RESPONSIBILITIES: Business Acquisition - 60% To implement the Bank's business development strategy at branch level including growth in customer base with...

About the jobWe are looking for an innovative, and forward-thinking individual with a dynamic approach to marketing, PR, and Communications. The ideal candidate exhibits strong communication, analytical and organisational abilities. We are seeking a talented individual who thrives as an independent thinker, capable of executing tasks with minimal supervision. With unparalleled attention to detail...

Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Develop and implement operational policies, procedures, and controls to ensure efficiency, accuracy, and compliance with regulations.Monitor operational performance metrics and implement improvements to optimize processes and enhan...

Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments '', complaints ' management mechanisms, admis sion process, discharge process etc.Daily management and improvement of the patient journey and turnaround time.Oversee the call ce...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.Resolving customer complaints or issues in a timely and efficient manner.Providing information to customers about products or services.Documenting customer interactions and transactions in a call center software or CRM system.Meeting or exceeding performance goals, such as call handling time o...

Swissport is recruiting for the position of Team Leader, Freighter Ramp reporting to the Service Delivery Lead, Cargo based at Jomo Kenyatta International Airport. We are seeking a professional with proven track record in service delivery orientation that will lead, motivate, engage and inspire all staff in their team to ensure the delivery of great customer experiences. Main Responsibilities Ens...

About the Customer Success Assistant roleThe Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage platform. The successful candidate will be ideally required to start AS...

Job Ref. No: JLIL 219Role PurposeThe role holder will be responsible for cultivating, maintaining, and expanding Bancassurance relationships to drive revenue growth through exemplary customer service. The role focuses on meeting retention targets, increasing portfolio profitability, and expanding the portfolio through benefits upselling, proper loading, and claims control.Main ResponsibilitiesStr...

We are looking for a self-motivated and proactive individual who is highly devoted to driving business growth. This position requires a strong emphasis on business development, with a focus on increasing sales volume and profitability, specifically through after-sales activity. The ideal candidate will have a proven track record of achieving sustainable development by meeting sales and management...

S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGERPurpose of the Job:Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction.Responsibilities:Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation ...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Key Responsibilities. Operational Management: Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks. Develop and implement operational pol...

Swissport is recruiting for the position of Team Leader, Freighter Ramp reporting to the Service Delivery Lead, Cargo based at Jomo Kenyatta International Airport.We are seeking a professional with proven track record in service delivery orientation that will lead, motivate, engage and inspire all staff in their team to ensure the delivery of great customer experiences.Main ResponsibilitiesEnsure...

The brand's commitment to its customers includes offering an exhilarating and enhanced driving experience, racy design, and uncompromised quality. These qualities add to the excitement of driving each and every PEUGEOT.About the job We are looking for an innovative, and forward-thinking individual with a dynamic approach to marketing, PR, and Communications. The ideal candidate exhibits strong co...

Position DescriptionThe job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)Role...

To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...

At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider. S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER ...

Job Summary:The Retail Support Manager will be responsible for coordinating and supporting sales activities for both vehicles and services. This will be achieved by leveraging on various channels such as our digital and CRM platforms, and utilizing market intelligence and online inquiries to attain pre-qualified leads which can be converted into sales opportunities, and ensuring database integrit...

Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...

GivePower s mission is to electrify the world with clean energy and provide greater health, economic and educational opportunities. We are a social enterprise that serves low income communities with critical services at an affordable price. Job Summary As a GivePower Branch Manager you will be responsible for overseeing the daily operations of the branch including managing staff, ensuring custome...

Simplifying insurance access and distribution for insurance agencies. About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage ...

Job Description About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer inte...