Customer Service Manager jobs in Nairobi

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary Reporting to the Head of Digital Banking, the holder will create intuitive, visually appealing, and user-centered interfaces for digital products and ...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Reporting to the Head of Digital Banking, the holder will create intuitive, visually appealing, and user-centered interfaces for digital products and...

Job SummaryReporting to the Head of Digital Banking, the holder will create intuitive, visually appealing, and user-centered interfaces for digital products and experiences. Holders core role will be shaping digital experiences that meet & exceed user needs, drive engagement, drive activity and increase user stickiness to increase overall customer satisfaction. Role holder will have rich experien...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: As a Sales Manager specializing in off-plan real estate, you will play a pivotal role in leading and managing the sales team to achieve sales targets and promote our projects effectively. You will be responsible for developing and implementin...

SOS Children s Villages is an independent, non-governmental international development organization which has been working to meet the needs and protect the interests and rights of children since 1949. Position Summary: Reporting to the National Director and a member of the Senior Management team, the overall purpose of the position is to contribute to the attainment of MA Kenya Strategic objectiv...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Summary To support the Relationship Manager (RM) with the day to day runni...

Role overviewTo Focus on achieving various business objectives to ensure smooth and efficient functioning of the Operations units.The incumbent will:Operational Efficiency: Streamlining processes and workflows to enhance overall efficiency and reduce operational costs.Regulatory Compliance: Ensuring that all operations adhere to industry regulations and compliance standards, minimizing legal risk...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary As Assistant Learning & Development Manager, you will work closely with the Talent & Culture Manager to develop and implement training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey pre...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Summary Leads and supervises a team of sales consultants with the objective...

Your MissionCollect and filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customer are answered.Issue Service Request for intervention and ensure follow up with Planning teamOpen and drive Non conformity through SINCRO until problem solved and confirmed by customerFollow and support Field Service Engineer during in...

Job Description JOB PURPOSE STATEMENT The Senior Manager, UX Design will be responsible for development and improvement of client-centric journeys across Loop DFS channels, ensuring that the experiences are optimized for delivery across channels and meet relevant KPIs. This involves spearheading UX for the organization - driving standards, enabling, empowering and educating UX staff, and stepping...

JOB SUMMARYWe are seeking for a highly inspirational and talented individual to join our team as a sales & Marketing GM. The successful candidate will be required to supervise, train and motivate a group of Sales & Marketing staff, develop effective sales strategies to grow market share in the dynamic hospitality and travel industry, deliver excellent and actionable sales reports and ensure that ...

Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments , complaints management mechanisms, admis sion process, discharge process etc.Daily management and improvement of the patient journey and turnaround time.Oversee the call center...

Role PurposeUnder the management of the Country Operations Manager for Operations and Aviation the appointed person is mandated is to manage the country operations department, provide, and implement the Global and SSA Operational Functional Direction through regular collaboration / communication with the Country Ops Managers & Supervisors and the where applicable the Country SMT and Cluster Direc...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Customer service jobs in Nairobi. Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and...

Job Description JOB SUMMARY We are seeking for a highly inspirational and talented individual to join our team as a sales & Marketing GM. The successful candidate will be required to supervise, train and motivate a group of Sales & Marketing staff, develop effective sales strategies to grow market share in the dynamic hospitality and travel industry, deliver excellent and actionable sales reports...

JOB TITLE: SALES & MARKETING MANAGER About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Sales & Marketing Manager to work in Nairobi-Kenya. KEY ROLES AND R...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

JOB SUMMARYWe are seeking for a highly inspirational and talented individual to join our team as a sales & Marketing GM. The successful candidate will be required to supervise, train and motivate a group of Sales & Marketing staff, develop effective sales strategies to grow market share in the dynamic hospitality and travel industry, deliver excellent and actionable sales reports and ensure that ...

Equity Bank Limited (The "Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Ken...

CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of servicesstrategy and technology consulting, education, training, and certification that deliver tangible results and enduring internal capabilities. JOB SUMMARY We are seeking for a highly inspirational and talented individual to join our team...

Excellence. Simply Delivered. is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. Role Purpose Under the management of the Country Operations Manager for Operations and Aviation the appointed person is mandated is to manage the country operations department, provide, and implement the Global and SSA Operational Func...

AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining...