Customer Service Agent jobs in Nairobi

Duties and ResponsibilitiesGuest Payments: Process guest check-ins and check-outs efficiently and accurately. Calculate and collect payments for room charges, incidental expenses, and other services using cash, credit cards, and other payment methods.Cash Handling: Count and balance cash drawers at the beginning and end of each shift. Handle cash transactions securely and accurately, following es...

Job brief We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able t...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

PRIMARY PURPOSETo deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi.Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and mem...

Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement.Multicultural Environment: Work in an inclusive and diverse workpla...

Job Description Job Description Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Mai...

Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...

Job Description Welcome and assist Guests' according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Maintain an awaren...

Our client is a Technology Training organization based in Nairobi, Kenya. They are seeking a BPO Project Manager to join their growing company. As a Project Manager, you will monitor and supervise your team members and lead them toward achieving our organization s objectives. You will also be responsible for providing guidance, instruction, training, and leadership which is meant to inspire the d...

Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and c...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Summary Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company s growth in West Africa...

Location: Ambank House About Us: We have a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We offer a wide range of products and are committed to delivering exceptional customer service. Responsibilities Handle inbound and outbound calls from customers regarding product inquiries, orders, and general support. Assist customers in navigating the web...

Principle AccountabilitiesSalesEnsure that reactive and proactive approach is taken to prevent customer attrition.Understand needs of customers by actively providing quality sales service.Proactively explain the respective banking products that fit the client's needs e.g. type of account and its features, products offered and charges payable.Cross sell and upsell all products.Provide feedback on ...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Sales Ensure that reactive and proactive approach is taken to prevent customer attrition. Understand needs of customers by actively providing quality sales service. Proactively exp...

About MoPhonesWe are on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace we offer trust and transparency so that our users can choose for renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. Once we have scaled up in Kenya we plan to expand to other markets across Africa. Our team is multinatio...

JOB DESCRIPTION Job Title: BRANCH MANAGER Reports to: OPERATIONS DIRECTOR Department: CLINICAL OPERATIONS Business Purpose/Objective: Responsible for providing and maintaining high standards of professional care to all clients while ensuring consistent provision of efficient and ethical care to support it in achieving quality health service delivery. Responsible for the critical balance of the ho...

Job DescriptionResponsible for maximizing the hotel's meeting and events revenue.Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in...

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.Duties and ResponsibilitiesAssist our client's community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investiga...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job Description Principle Accountabilities Drive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth. Tills and Merchants mobilization- sales pitching and market activations. Plan, drive and monitor the Team sales strategies through segment focus, customer focus needs-based selling. Develop and refine Tea...

Department Targets; Achieve Monthly targets in the following KPIs Collections Targets Adherence to SoPs Other Responsibilities Include -Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM. -Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensurin...

Principle AccountabilitiesDrive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth.Tills and Merchants mobilization- sales pitching and market activations.Plan, drive and monitor the Team sales strategies through segment focus, customer focus needs-based selling.Develop and refine Teams sales toolkits, c...