Head of customer service jobs

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that s not all. Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing an...

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today s constantly changing world. By trusting us with your wealth, you can s...

Admin jobs. Department/Division: Operations,Reporting To: Head of Operations, Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly. Customer Service suppor...

Job Description Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring An Export Sales Administrator. The Job holder will be responsible for co-coordinating the activities of export business and ensuring that the company maintains and grows the existing markets and continuously establish new markets for the company s product...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary To drive revenue growth and expanding market share for Islamic Banking within the industry while building and maintaining profitable client relationsh...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Summary To drive revenue growth and expanding market share for Islamic Banking within the industry while building and maintaining profitable client relationships...

Overall Job SummaryThe Head of Operations role is to provide strategic leadership for the ferry company's fleet operations, focusing on enhancing profitability, streamlining operations and logistics efficiency, and elevating customer experience. This role requires an entrepreneurial mind-set to drive innovation and foster a dedicated operations teamThe Head of Operations oversees all aspects of f...

Position: Head of Operations and Programs Industry: Media Location: Nairobi Salary: 230k - 250k Reports to: Executive Director Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. T...

Kempinski Hotels S.A. is Europe s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the Hotelbetriebs-Aktiengesellschaft . Key Responsibilities Responsible for the safety of guests and employees that are inside the designated swimming areas (beach/pool) during the posted business hours. Responsible for responding to any emergency within th...

People The human face of an organization, are its most cherished and valuable resources. In a world of multiple choices and multi-faceted people, you need someone to provide you with quality services that can cater to all your human resource needs at one go Overall Job Summary The Head of Operations role is to provide strategic leadership for the ferry company s fleet operations, focusing on enha...

We are looking for an Environment, Health, & Safety (EHS) Professional to act as the primary spokesperson for EHS matters in the Service Line Build unit ('the unit'). This role will be responsible for defining the unit's strategy and deploying tactical plans to meet Global and MMEA-wide strategic priorities and the unit's specific challenges and ambitions to ensure that environmental, health, and...

Underwriting Officer - Health Insurance Reports to: Underwriting & Retention Manager Department: Health Division Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Co...

GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risk...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks Summary We are looking for an Environment, Health, & Safety (EHS) Professional to act as the primary spokesperson for EHS mat...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

Mantrac Kenya Ltd. is the sole authorized dealer for Caterpillar Products in Kenya. Mantrac Kenya Ltd. distributes and supports the full range of CAT construction equipment including Wheel Loaders, Skid Steer oaders, Dump Articulated Trucks, Backhoe Loaders, Excavators, Motor Graders, Track-TypeTractors, BCP products. Moreover, Mantrac Kenya Ltd. distributes Mining, Power Systems and Forklifts, M...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Mission Statement for the Role:To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve.Overall Responsibility:This position is responsible for implementing market expansion strategies as well as building and sus...

They are looking to hire a Head of Operations and Programs whose overall purpose is to drive the implementation of a new mission-driven strategy and organizational structure, ensure that all programmatic units are achieving their goals, and increase the organization's operating capacity and efficiency.ResponsibilitiesStrategyProvide effective, operational leadership and stewardship through active...

Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring a Fleet and Logistics Coordinator.Purpose of the JobEnsuring consistent, cost effective and efficient product delivery systems to customersSafeguard OTIF (On Time In Full) to customer orders hence improving levels of customer satisfactionMaximum utilization of all motor ...

Mission Statement for the Role: To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve. Overall Responsibility: This position is responsible for implementing market expansion strategies as well as building and ...

Admin jobs. Salary: 230-250k, Reports to: Executive Director, Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. They are looking to hire a Head of Operations and Programs whose o...

Transaction Structuring: Work with the Senior Manager and Executive Head to execute mandates within debt capital markets, equities markets, Mergers & Acquisitions in Kenya and across the wider East African region.Financial Modelling: Lead in financial modelling by applying best practices within financial modelling.Transaction Documentation: Develop and lead execution of Information Memorandum, Te...