Head of customer service jobs

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a high-end Lodge in Nanyuki, is looking for a skilled who will be responsible for responding to client enquires and providing administration support as necessary. ...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Admin jobs. Salary: 230-250k, Reports to: Executive Director, Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. They are looking to hire a Head of Operations and Programs whose o...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Experience:Proven experience of at least 5-12 years' experience in technology sales, minimum 3-5 years' experience working in cloud solutions in sales and business development. Proven track record of achieving targets in a Cloud/SaaS/Software organization. Strong knowledge of enterprise and public cloud solutions - preferably AWSSignificant experience of working with the executive level decision-...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Job DescriptionJob Purpose Develop and implement the strategy of Investment Banking in Kenya and coordinate the origination and execution of investment banking transactions in a timely and professional manner.Be part of an integrated team to ensure that the necessary processes, tools and systems are in place to facilitate the roll out and implementation of the CIB Kenya Strategy and East Africa S...

Lead BasiGo s Digital business managing the company s suite of digital products and services: Vehicle Telematics, PAYD Asset Management, Fare Collection and Booking Systems, and passenger counting.Communicate the product and business vision and be the voice of the customer for BasiGo s digital product portfolio both internally and externally.Manage the complete P&L for BasiGo s digital business s...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

Job DescriptionTo lead, formulate and drive the strategies of Stanbic Investment Management Services LTD (SIMS) in line with the Standard Bank Group strategy. Enable effective identification, measurement, monitoring, reporting and regulatory compliance for all asset management risk types. Deliver value for the Group ensuring that the SIMS business is profitable, sustainable, grow market share, ac...

Job DescriptionJob Purpose.To ensure the consistent integration, adoption and application of the Business & Commercial Banking (BCB) Customer Acquisition and Retention strategy and related toolbox(es) for Direct Banking offerings that will aggressively grow the client base in country (i.e. acquisition through ecosystems). To drive the implementation of the Direct Banking Client Solutions in count...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, a leading manufacturer and exporter of heavy construction equipment is seeking to hire aThe successful candidate will be tasked with product knowledge and selling/s...

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a dynamic Forex Bureau with Branches across Nairobi is seeking to recruit an for their branch in Two Rivers Mall, Kenya. The successful candidates Must have 4 year...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, in retail sector specialized in Luxury Accessories is looking to recruit a The candidate will be responsible for providing quality customer experience, managing the...

The role provides support to the Grants Unit, ensuring seamless functioning of the grants unit in relation to administrative and logistical tasks. In addition, the ideal candidate will be responsible for Data entry and systems actions tracking to achieve 100% automation of grants information in the Grants management system.Key Duties and Responsibilities:Provide administrative support in managing...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a fast-growing boutique hotel, is looking to recruit a The successful candidate will be responsible for planning and supervising the activities of the workforce, e...

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously. We know the tobacco industry is a controversial one, and so it s all the more important that we act res...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client a well-established charitable organization in Kenya, providing critical support to children and adults living with cancer is seeking toHe/she will be responsible fo...

JOB DESCRIPTION Position: Customer Service Supervisor Reporting to: Head of Customer Service Location: Nairobi Role type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily ...

A visionary, provide leadership, strategic direction and management within the Marketing Department supporting Business and Non-Business Units and ensure alignment of the activities with the overall Group Strategy and Brand guidelines.Work with local and international subsidiary Marketing & Communication teams to develop a Group Center of Excellence supporting marketing strategy development and i...

Job SummaryCard product invention and innovationCard product revenue and cost optimizationDriving the best CX for customers by ensuring the product has the best capabilities and features.Engagement of schemes, processors, MNOs, payment gateways and Fintech's to drive product development and enhance product user experience.Product development and innovation to drive new revenue streams and sustain...