Customer Service jobs in Nairobi

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented. Duties and Respons...

Minimum Requirements:Diploma or Degree in Hospitality Management.3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.Experience in an ISO-certified company is an added advantage.Responsibilities:Design and implement training programs for management and customer service.Oversee talent management, ensuring equitable development opportunitie...

Responsibilities:Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ('RM's) and that all the necessary support documentation is obtained at the point of engaging clients.Maintain an organized procedure for obtaining all client legal documentation National ID or passport, KRA pin, passport size photographs and other docu...

Duties and ResponsibilitiesThis is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer. Duties and responsibilities at this level will include:-Undertaking "First-On-Call" duties including clerking, investigating, and managing patients; Conducting weekly clinic and theatre days;Working with medical specialists in attending to pati...

Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handlingContribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecardRepresent OFPM within the Key Account teamsTake responsibility for the provision of st...

AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining...

Job Ref. No: JAML020Role PurposeThe role holder will interact with customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.Main ...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

The key responsibilities will include:Generating new retail life business from the allocated Market/Channel;Educate new and existing clients on retail life products;Attending to customer queries and complaints;Liaising with the various departments to ensure timely service delivery to the clientsProviding timely and accurate quotations within the turnaround timesGathering market intelligence to en...

With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and custome...

ResponsibilitiesDeliver quality customer experienceDevise and implement offline and online marketing strategies to increase walk-ins and brand visibilityDrive sales team and managers to achieve sales targets for each locationDevelop and coordinate training and upskilling of the team based on needs and trendsGenerate and implement standard operating procedures for spa useEffectively manage all spa...

Lintons Beauty World is East Africa s premier distributor and retailer of high-end beauty and skin care products. We carry brands such as Estée Lauder, Clinique, Black Up, Black Opal, Nimue, Mary Kay, Clarins and many more. Responsibilities Deliver quality customer experience Devise and implement offline and online marketing strategies to increase walk-ins and brand visibility Drive sales team an...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.The successful candidate will be based inNairobi, Kenyaand will report to the Customer Servic...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JAML020 Role Purpose The role holder will interact with customers to pr...

Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirementsEnsure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)Supervise/control and follow up staff attendance and absencesLead the team to ensure we deliver consistently great customer ex...

Service Crew The Service Crew Member position is responsible for providing exceptional guest service and support, while working closely with the Unit Manager and other Team Members to maintain operational standards and procedures. This position requires an all rounded person experienced in cashiering, service, and barista services. This position has direct interactions with Guests and members of ...

CUSTOMER CARE MANAGER Contract Type Permanent Country KENYA Location Nairobi Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and t...

Tetra Pak†is one of three companies in the Tetra Laval Group a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.†Together with our customers we make food safe and available, everywhere Summary Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order ...

Customer service jobs. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JAML020 Role Purpose The role holder will interac...

Reports to: Legal Manager AMG Realtor is seeking to hire a Customer Service Assistant who will be responsible for providing administrative support to the Legal Department on client documentation. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation...

Customer service representative job. Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Keny...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: As a Sales Executive specializing in off-plan real estate, you will play a crucial role in driving sales and promoting our projects to prospective buyers. Your primary responsibility will be to generate leads, nurture client relationships, an...

Description Working closely with the Regional Business Manager, and Senior Management, manages the Sales and Service Centre and offers leadership to staff in formulation and implementation of business growth and development strategies at the unit level. The job holder is expected to aggressively drive the center growth and profitability targets by identifying, developing and maintaining profitabl...