Customer Service Officer jobs in Nairobi

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Sel...

We are a Management Consultancy firm and we commenced active business in Kenya April 2016. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer need...

Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. Taking orders on WhatsApp Communicating wit...

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.ResponsibilitiesResponding promptly to customer inquiries.Taking orders on WhatsAppCommunicating with customers through various channels.Acknowledging and resolving customer complaints.Excellent knowl...

Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. Summary We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. Taking orders on WhatsApp Communica...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The jobholder i...

Job Purpose: This position is responsible for providing guidance and assistance to customers. Key Responsibilities/ Duties / Tasks: Operating the reception desk and maintaining a good ambience in the reception area; Operating the reception desk and issuing visitors passes; Responding to visitors queries and telephone inquiries; Guiding and directing visitors to designated offices and areas; Recor...

The Nairobi Women s Hospital is a hospital in Nairobi, Kenya. The hospital was founded in 2001 by Dr. Sam Thenya and is the first of its kind in the East and Central Africa region. Even if it specialised in Obstetrics and Gynecology services, the hospital is equipped and staffed to handle all general medical and surgical conditions. Summary Based at the Gender Violence and Recovery Centre and rep...

IT jobs in Nairobi. The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West ...

Job PurposeThe role will be responsible for developing and executing sales strategies, expanding market reach, and fostering strong relationships with customers and partners within the tourism sector.Key Responsibilities:Sales Strategy Development: Develop and implement strategic sales plans to achieve business objectives and revenue targets. Define market segmentation, target customer profiles, ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Based at the Gender Violence and Recovery Centre and reporting to the Executive Director GVRC, this position is responsible for Planning, implementing and coordinating all GVRC service delivery functions including Medical Treatment, Counseling, Social Work and Legal Aid/Support to achieve the organization goals and objectives. Applicants must be in possession a Bachelor s degree in Psychology. In...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

You will lead our future tech strategy, focusing on a mobile tech transformation: provide our field staff with the mobile-based tools to reach more farmers; develop scalable, direct communication channels with farmers to improve customer service; and digitize and decentralize data collection tools to speed up data flows and improve efficiency.

Main Purpose of the Job- (Job Summary)The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.Main ResponsibilitiesRegister and acknowledge new claimsAdvise and follow up on claim requirements. (Documentation.)Maintain an updated repair progress register/movement of vehicles at the assessment centreAppointment of servi...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range ...

ResponsibilitiesIdentify and onboard high potential sellers that align with the platform's goalsGuide new sellers through account registration, ensuring they understand the platform's policies and procedures.Maintain regular communication with sellers, address their inquiries and share updates on platform initiativesDevelop and implement strategies that maximize sellers' sales growth and profitab...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa Responsibilities Identify and onboard high potential sellers that align with the platform s goals Guide new sellers through account registration, ensuring they understand the platform s policies and procedures. Maintain regular communication with sellers...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Primary Purpose of Role Our client, a leading services solutions provider seeks to recruit an HR Officer. He/she will be responsible for facilitating improvement of organizational capability by developing and harmonizing systems and processes and involving people to maximiz...

Job PurposeThe COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.Key Responsibilities:Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize effic...

To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value Main Purpose of the Job- (Job Summary) The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers. Main Responsibilit...

Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.Supports continuous impro...

. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The United...