Gross Salary: Ksh 40k 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be to ensure customer satisfaction by delivering efficient and courteous service. Key ...
Our client is seeking to hire a Field Service Sales Technician who will be expected to help grow the business while in contact with customers by providing excellent technical solutions and looking for opportunities to increase sales. Travel around Kenya and East Africa is required at times as well as to Europe at times for training. Regular overtime and weekend work will be required. The incumben...
The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...
About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cus...
About the Job:Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You wil...
KONE East Africa is focused on growing business presence in the region as success here will play an integral part in the overall success of KONE.KONE East Africa is looking for an energetic and enthusiastic Service Support Administrator to be based in Nairobi, Kenya. The Service Support Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the servi...
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.PRIMARY DUTIES For t...
External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding.Focus on understanding our customer s needs and regularly updating customers where there is a need.Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers.Manage customer escalation and claims issues e...
Requirements for AppointmentFor appointment to this grade, a candidate must have: -Cumulative service period of fifteen (15) years, in the field of Human Resource Management and Development three (3) of which must have been in the grade of Assistant Director, Human Resource Management and Development, Job Grade PSC 5 or in a comparable and relevant position in the wider Public Service;Bachelors D...
JOB DESCRIPTION Position: Customer Service Supervisor Reporting to: Head of Customer Service Location: Nairobi Role type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily ...
Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...
About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, provid...