Safaricom it jobs

JOB DESCRIPTIONReporting to theBilling Engineering Tech Lead,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services.He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. RESPONSIBILITIESOverall, the pro...

Strategy Formulation & AlignmentLead the strategic mappingprocess for the division.Research on new methodology on Strategic Management to match to business needs.Strategy ExecutionFacilitate the roll-out of the strategy. Work with divisional leads to ensure implementation of best practiceChampion the process improvement within the businessto attain strategic objectivesPartners in delivery of stra...

Run the production environment by monitoring availability and taking a holistic view of system health.Implement SRE frameworks and practices within the organization using the systems operations tool chain.Strong familiarity with web servers and load balancing technologies.Operational Excellence ensure systems availability, performance, efficiency, change management, monitoring, emergency response...

Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. Developing and executing automation scripts and maintenance jobs. Developing automation around monitorin...

The product development engineer will be charged with:Participation in Product development life cycle activities.Configuration of new products and servicesReviews and contribution to the test cases, based on the services in scope. Execution of SITs and supporting the UATS of new products & servicesEnsuring quality and accuracy and that all customer related issues have been addressed.Deep understa...

Digital Channels StrategyDevelop and execute a comprehensive digital channels strategy aligned with organizational goals and user needs. This involves identifying target audiences, defining channel objectives, and prioritizing initiatives to improve digital engagement and drive business outcomes. Channel Development and EnhancementLead the development, enhancement, and optimization of digital cha...

Platform Architecture: Design and develop a scalable and extensible data analytics platform to support the organization's data-driven initiatives. Architect data pipelines, storage solutions, and analytics frameworks to handle large volumes of data efficiently.Data visualization - Creating visualizations such as charts, graphs, and dashboards to communicate insights effectively to stakeholders.Da...

Engineering jobs. Reporting to the Senior Manager Access Network Planning & Design, the role holder is responsible for the Design, plan and optimization of the wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency coordination and parameter definition. He/She will be required to formulate radio access design gu...

JOB DESCRIPTIONReporting to the Senior Manager - Access Network Planning & Design, the role holder is responsible for the Design, plan and optimization of the wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency coordination and parameter definition.He/She will be required to formulate radio access design guid...

IT jobs Nairobi. Reporting to the Manager Operation Support Systems (OSS), Planning and Automation, the position holder will be responsible for designing, developing, and maintaining web based applications. The responsibility will collaborate with a multidisciplinary team to create applications that provide a seamless user experience. Responsibilities Will be responsible for developing and mainta...

Engineering jobs Nairobi. Reporting to the Billing Engineering Tech Lead,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. Responsibilities Ov...

Murang a University of Technology (MUT) is the Successor of Murang a University College (MRUC), a former constituent College of Jomo Kenyatta University of Agriculture and Technology (JKUAT) after being elevated from Murang a College of Technology (MCT). The University is strategically located 1.5 km from Murang a Town in Muranga County, 85 km North East of Nairobi, 70 km South East of Nyeri and ...

JOB PURPOSEContact Centre is the Bank's point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in ...

JOB DESCRIPTIONReporting to theManager IT Networksthe position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.RESPONSIBILITIESAdvises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maintain s...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

Assist in scoping and costing of projects for submission to the Board for funding consideration.Review and supervise the work and processes of project management consultants to ensure smooth delivery of high-quality projects.Monitor implementation of all projects to ensure value for money in all construction projects.Monitor implementation of all projects to ensure delivery of quality projects.Le...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Manager IT Networks the position holder will ...

JOB DESCRIPTIONReporting to the Senior Manager Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.RESPONS...

Handle the preparation and posting of receipts, ensuring timely and accurate recording of financial transactions.Analyze MPESA transactions, ensuring accurate and complete support documentation and adherence to financial protocols.Uploading of the MPESA payments to the Safaricom platform for validation before payment.Printing of MPESA payments remittances after payment.Preparation of vouchers, in...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Summary Reporting to the Senior Manager Enterprise Projects Delivery a...

Will be responsible for developing and maintaining both front-end and back-endCollaborate with cross-functional teams to design, develop, and maintain high-quality applications.Integrate with backend services and RESTful APIs.Write clean and modular code following best practices.Use secure development approach and ensure any new vulnerabilities identified within OSS systems are fixed.Identify and...

Overall, the product development engineer will be charged with:Participation in Product development life cycle activities.Configuration of new products and servicesReviews and contribution to the test cases, based on the services in scope. Execution of SITs and supporting the UATS of new products & servicesEnsuring quality and accuracy and that all customer related issues have been addressed.Deep...

Design: Design, Plans and optimization of wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency planning, parameter definition and ancillary equipment. Timely and accurate release of nominal, redesigns and integration parameters. Participate in MSVs, SAVs and IBS survey visits;Frequency Retunes: Continuously re...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...