Customer Specialist Jobs

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Key responsibilities also include Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transf...

Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well ...

Job Purpose: The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank. Key Accountabilities/ Responsibilities Management of ongoing relationsh...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

About One Acre Fund Founded in 2006, One Acre Fund supplies 1.6 million smallholder farmers with the agricultural services they need to make their farms more productive. Our 10,000 team is drawn from diverse backgrounds and professions. With operations across ten African countries, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of f...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

Job PurposeThe Process Analyst is responsible for leading Process Reengineering initiatives across the Group.Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assist ...

Carry1st is Africa's leading publisher of mobile games and digital content. Operating at the intersection of games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. Across our publishing and Pay1st business lines, we are partnered with top global game companies like Riot Games, Activision, and Stillfront. We are backed by top investors like: a16z, Bi...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. T...

Title and SummarySpecialist, Product Management - Cross Border ServicesThe Specialist, Product Management, Network Partnerships Cross Border Payments will assist in the management of the Mastercard Cross Border Services (MA XBS) partner network, comprising of banks, non-bank financial institutions (NBFIs) and Telcos in Eastern Africa. Assist in managing existing direct and indirect connections wi...

Mastercard is a leading global payments & technology company that connects consumers, businesses, merchants, issuers & governments around the world. Title and Summary Specialist, Product Management Cross Border Services The Specialist, Product Management, Network Partnerships Cross Border Payments will assist in the management of the Mastercard Cross Border Services (MA XBS) partner network, comp...

Develop and execute strategic plans for the enhancement and optimization of Jubilee Holdings CRM & Microsoft Dynamics applications.Align CRM initiatives with business goals and objectives, driving operational efficiency and customer satisfaction.Evaluate CRM system performance and identify opportunities for continuous improvement and innovation.Collaborate with stakeholders to define project scop...

Job Ref. No. JLIL209Role PurposeThe CRM Expert overall role is to ensure optimal availability, configuration, and utilization of Jubilee Insurance systemapplications in a manner that meets the internal customers' requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users, and key stakeholders by applying best practice project management ...

Job SummaryTo provide specialist advice & support in order to elicit, analyse, communicate & validate less complex req for changes to knowledge management, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).Job DescriptionJob Purpose:In this role you will oversee our RBB's training and professional development programs. You will work closely with o...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JLIL209 Role Purpose The CRM Expert overall role is to ensure optimal a...

Job DescriptionJob Purpose.To ensure the implementation of the Private Banking value proposition and its financial and non-financial objectives in alignment with the overall Affluent Clients requirements through a team of Private Bankers.Job Specifics.Accountable for overall risk management and adherence to all governance standards for the continued sustainability of Private Banking.Analyses inte...

Job Purpose.To ensure the implementation of the Private Banking value proposition and its financial and non-financial objectives in alignment with the overall Affluent Clients requirements through a team of Private Bankers.Job Specifics.Accountable for overall risk management and adherence to all governance standards for the continued sustainability of Private Banking.Analyses internal inefficien...

Job Purpose. To ensure the implementation of the Private Banking value proposition and its financial and non-financial objectives in alignment with the overall Affluent Clients requirements through a team of Private Bankers. Job Specifics. Accountable for overall risk management and adherence to all governance standards for the continued sustainability of Private Banking. Analyses internal ineffi...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose. To ensure the implementation of the Private Banking value prop...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL209 Role Purpose The CRM Expert overall role is to ensure optimal av...

About DRCThe Danish Refugee Council (DRC), founded in Denmark in 1956, is Denmark's largest and the world's leading non-profit, independent, rights-based refugee organisation. Our vision is to assist communities affected by displacement, protecting themfrom harm, safeguarding their legal rights, and empowering them towards a better future.DRC East Africa & Great Lakes (EAGL) operates in Burundi, ...

Role SummaryThe role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients, visitors, and information within the framework of medical and administrative processes in the Hospital.Key Duties and ResponsibilitiesWelcome and guide patients and visitors to achieve and sustain smooth flow of patient traffic in all departments.Accurately register patients into ...

Overall purpose of the roleReporting directly to the Regional Advocacy and Communications Manager, the Executive Support Specialist is part of the Regional Advocacy and Communications Unit and will provide high-level support to the Executive Director, Senior Management Team and Senior Leadership Team.ResponsibilitiesAdministrative Support to Executive DirectorProactively manage the Executive Dire...

Administrative Support to Executive DirectorProactively manage the Executive Director s calendar, prioritizing and scheduling appointments with key partners (Donors, Local Partners, Board Directors, etc). meetings, and travel arrangements to optimize the Executive Director time, ensuring a strategic allocation of resources to high-impact activities.In collaboration with the Regional Advocacy and ...