Customer Specialist jobs in Nairobi

Key ResponsibilitiesReview current customer service processes and collaborate with senior management to decide how existing processes could be improved.Work with new hires to train them on the company's customer service procedures and policies.Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing empl...

The Bilingual Customer Support Specialist (German & English) role at xFusion requires strong language skills, effective communication, problem-solving abilities, and attentiveness. Responsibilities include offering support through various channels, handling back-office tasks, and resolving reservation discrepancies.

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an e...

We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and operations. The ideal candidate is detail-oriented and proactive and possesses excellent communication and multitasking skills.Location prefe...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d Ivoire. Key Responsibilities Review current customer service processes and coll...

Position Overview:Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility wil...

ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.BACKGROUND ...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Summary We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and opera...

About the Role: This role includes performing information and data quality reviews and creating and maintaining standard work processes. Quality reviews and checks will be based on the organization's standards, as well as any applicable methodologies, especially within the Carbon environment. In addition, the person to fill this role will be at the forefront of ensuring the organization meets its...

Founded in 2000 with headquarters in Lagos, Nigeria, Capital Express Assurance has grown over the years to become one of the biggest life insurers in West Africa and has made the extra step to add Eastern Africa region to its global footprint. Operating as Capex Life Assurance in Kenya, we operate as a specialist life insurance company, with our major businesses ordinary life and superannuation c...

CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collaborators around...

REPORTING TO: AccountantCONTRACT DURATION: 5 MonthsPURPOSE OF THE JOB:The job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co ordination of customer service and IT functions as required for effective operation of the business.MAIN DUTIES AND RESPONSIBILITIES:Customer ServiceCommunicate courteously with custo...

Kimisitu Investment PLC was formed with the aim of pursuing prudent and profitable investments in order to increase shareholder value.he job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co ordination of customer service and IT functions as required for effective operation of the business. Main duties and res...

Working at NTT Key Roles and Responsibilities: Receives instruction to apply a level of project management principles and expertise to the management of bids including the management of resources, timeframes, risk, quality and governance Contributes to the management of all aspects and stages related to bids (particularly proposal documentation), including: Initiation and planning - Develops skil...

Job Summary To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound learning and development services. Job Description Learning & Development Specialist Overall Job Purpose The role primarily leads and support all Learning and Development management pra...

Working at NTTKey Roles and Responsibilities:Receives instruction to apply a level of project management principles and expertise to the management of bids including the management of resources, timeframes, risk, quality and governanceContributes to the management of all aspects and stages related to bids (particularly proposal documentation), including:Initiation and planning - Develops skills t...

Role Overview:As an Ecommerce Product Listing Specialist at RebelsMarket, you will curate and manage product listings across various online platforms. This role is ideal for someone who is passionate about alternative fashion and is familiar with the latest trends and styles in the subculture fashion realms. If you do not have a genuine interest in fashion, particularly alternative fashion, this ...

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure ...

Job Description Role Overview: As an Ecommerce Product Listing Specialist at RebelsMarket, you will curate and manage product listings across various online platforms. This role is ideal for someone who is passionate about alternative fashion and is familiar with the latest trends and styles in the subculture fashion realms. If you do not have a genuine interest in fashion, particularly alternati...

RebelsMarket is an online, curated marketplace of unique, edgy and rebellious products. We were founded in 2012 by a group of rebels wanting to break free from the norm of boring mall clothing stores Role Overview: As an Ecommerce Product Listing Specialist at RebelsMarket, you will curate and manage product listings across various online platforms. This role is ideal for someone who is passionat...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, met...

PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understa...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

About Us Born from a vision to seamlessly connect people with the culinary wonders of their city, Foodo stands today as a key player in Kenya's vibrant food scene. We are more than just a service; we are the link between your culinary cravings and a diverse selection of local and international cuisine. With Foodo, every meal is not just nourishment, it's an experience to cherish. Job Summary We a...