Customer Service Officer jobs

Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales...

Achieve 100% Collection Targets: Ensure the collection of outstanding debts from respective branches meets or exceeds the established targets.Adherence to Debt Recovery Procedures: Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.Debt Prevention: Provide proactive advice and guidance to clients t...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Procurement job vacancies in Kenya About The Organisation FSD Africa is a specialist development agency working to help make finance work for Africa s future. Based in Nairobi, FSD Africa s team of financial sector experts work alongside governments, business leaders, regulators, and policymakers to design and build ambitious programmes that make financial markets work better for everyone. Our in...

OVERALL JOB PURPOSEThe role holder is responsible for implementing FSD Africa's procurement strategy for the timely, cost-effective acquisition of goods and services that results in added value to FSD Africa and meet the standards of international best practice and FSD Africa regulations.KEY RESPONSIBILITIES AND ROLE REQUIREMENTSPlanning & Program SupportWork with the procurement team and heads o...

Job Responsibilities:Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording i...

Job SummaryThe Collections and Debt Recovery Officer is responsible for efficiently and ethically collecting overdue debts from individuals or businesses while maintaining positive customer relationships. The role involves effective communication, negotiation skills, adherence to company policies and legal requirements, and proactive debt prevention.ResponsibilitiesAchieve 100% Collection Targets...

Created in 2012, FSD Africa is a £30 million financial sector development programme or 'FSD based in Nairobi. It is funded by the UK Government s Department for International Development (DFID). FSD Africa aims to reduce poverty across sub-Saharan Africa by building financial markets that are efficient, robust and inclusive.OVERALL JOB PURPOSE The role holder is responsible for implementing FSD ...

Created in 2012, FSD Africa is a £30 million financial sector development programme or FSD based in Nairobi. It is funded by the UK Government s Department for International Development (DFID). FSD Africa aims to reduce poverty across sub-Saharan Africa by building financial markets that are efficient, robust and inclusive. OVERALL JOB PURPOSE The role holder is responsible for implementing FSD ...

Job Description Job Summary The Collections and Debt Recovery Officer is responsible for efficiently and ethically collecting overdue debts from individuals or businesses while maintaining positive customer relationships. The role involves effective communication, negotiation skills, adherence to company policies and legal requirements, and proactive debt prevention. Responsibilities Achieve 100%...

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. Job Summary The Collections and Debt Recovery Officer is responsible for efficiently and ethically collecting overdue debts from individuals or businesses while maintaining positive customer relationships. The role involves effective communicat...

Location: Tala Road, Runda Off, Kiambu RoadJob Type: Full-time Company Overview: Indepth Research Institute (IRES) is a global corporate training and professional services firm thatpartners with organizations to enhance productivity, performance, sustainability, and overall success.We have a firm belief that every organization has a unique purpose only they can fulfill in this world. Wework with ...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi Locations: Nairobi, Kitengela, Nanyuki, Nyahururu, Machakos, Kiambu, Nyeri, Nakuru, Kisumu, Homabay, Bomet, Embu, Meru, Kakamega, Eldoret, Kisii, Bungoma, Kericho, Kilifi, Mombasa and Kitale The key responsibilities will include: Genera...

About Tenwek Hospital Mission Statement: Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God. The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals i...

Job SummaryThe jobholder is responsible for providing best fit technical solutions for ICT systems design, development, testing, documentation and implementation. S/he is also responsible for supporting systems' users and effecting enhancements to the systems to cater for additional or changing needsJob DescriptionDuties and ResponsibilitiesPlanning, designing, and implementing ICT infrastructure...

Transparency International Kenya (TI-Kenya) is a not-for-profit organization founded in 1999 in Kenya with the aim of developing a transparent and corruption free society through good governance and social justice initiatives. JOB SUMMARY The job holder is responsible for supporting all aspects of Monitoring, Evaluation, Reporting, Learning and Adapting (MERLA) for TI-Kenya, including designing, ...

Job Description Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company s goals. This includes crafting press release...

Job OverviewThe Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION's strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company's goals. This includes crafting press releases, managing inter...

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Sel...

Customer service jobs. The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound a...

JOB PURPOSETo provide second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with ...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...

Corporate and Internal Communications Craft and disseminate internal communications fostering a collaborative work culture. Craft captivating digital and internal content in line with the communications calendar. Manage crisis communications, ensuring timely and accurate information in collaboration with the Group Head, Marketing and Communications. Implement feedback mechanisms to continuously i...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE To provide seco...