Customer service chat jobs

Responsibilities:Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.Assist customers with product-related questions, technical issues, and troubleshooting.Diagnose and resolve technical issues and challenges reported by customers.Escalate complex problems to senior support staff or developers when necessary.Develop and maintain a deep...

Customer service jobs. Reports to: the COO,Location: Ruiru,Gross Salary: Ksh 35-40K, Our client is a Start-up in the ISP space and they are looking to hire a Client Support Executive. The successful candidate will ensure client satisfaction, address technical issues, and maintain strong customer relationships. You will be required to have a combination of technical knowledge, communication skills...

Lead, guide and coach members to ensure quality and effective handling of calls, emails, chats and accurate ticketing.Audit tickets issued by reservations/FB team on a daily basis to ensure accuracy and integrity hence safeguard against fraud.Real-time monitoring of all contact channels to ensure high efficiency levels and service excellence (Calls, Emails and Chats)Ensure agents have access to s...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Brief DescriptionThe overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The incumbent will be the point of contact for all team members. Key objective isto drive revenue, develop team and ensure adherence to set quality standards and service level expectations for business impact...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions Salary RangeKSh 50,000 KSh 100,000/month Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/...

JOB TITLE GERMAN SPEAKING CALL CENTER AGENTS NATURE OF JOB FULL TIME INDUSTRY CALL CENTER SALARY KSH 80,000 JOB LOCATIONS NAIROBI Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and ap...

Job Description:BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.Responsibilities:Provide exceptional customer service via phone, email, and live chat channels.Respond promptly to customer i...

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service. Summary BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assis...

Promptly respond to all potential and existing client enquiries from all company sites including emails, live chat, phones and social media outletsCarefully listen to client requirements and advise them accordingly regarding the Company s service offering custom made to suit their needAdvise clients accordingly of the Company s billing policies and ensure that they are billed properlyPositively e...

Role Purpose: The overall purpose of this role is to contribute towards the growth of the business by creating and maintaining great business relationships with potential and existing clients in order to grow the business through client acquisition. Key focus is international moving business. Key duties and responsibilities. Promptly respond to all potential and existing client enquiries from all...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.Key CompetenciesClear, empathetic writte...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...

What are your main responsibilities?You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Key AreasCommunication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main ...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Summary In this role, you will be answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively Duties Diagnose and solve customer proble...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

Customer service jobs. What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, L...

Duties and ResponsibilitiesResponding to ICT helpdesk and user support queries via chat, email, or phoneEnsuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.Training other staff members on troubleshooting and diagnosing ICT related problems.Writing, editing, and revising training manuals for new and updated software and hardware.Providing ICT-related t...

Duties and Responsibilities Responding to ICT helpdesk and user support queries via chat, email, or phone Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk. Training other staff members on troubleshooting and diagnosing ICT related problems. Writing, editing, and revising training manuals for new and updated software and hardware. Providing ICT-rela...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

Job Summary:The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer servic...