Knowledge Management Analyst jobs in Nairobi

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

LOCATION: DJIBOUTI Job Description: As a Business Analyst, you will play a pivotal role in ensuring the successful integration and adoption of technology within the organization. Your primary responsibility will be to bridge the gap between business needs and technological solutions, thereby facilitating the seamless implementation and utilization of the electronic cargo tracking system. Key Resp...

Job Purpose:This post will primarily provide project management support to HQ-led initiatives on ending child marriage and adolescent girls' programming including partnerships to advance comprehensive sexuality education for adolescent girls, engaging boys and young men to end child marriage, building the evidence base on child marriage, promoting the investment in feminist/women-led and youth-le...

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

Project Summary: The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifiespartner reported outputs and selected outcomes, and to deduce lessons learned from humanitarianprograms in Somalia funded by USAID/Bureau for Humanitarian Assistance (BHA)/Somalia. The overall goal of SMLP-2 is to increaseBHA/Somalia's access to indepen...

Job Title: DATA ANALYST (Database Expert) LOCATION: DJIBOUTI Job Description: As a Database Expert, you will be responsible for the design, development, and management of the database infrastructure supporting a tracking system. Your role will involve ensuring data integrity, availability, and security to facilitate real-time tracking and monitoring of cargo shipments. Key Responsibilities: Datab...

Job Title: Database Expert LOCATION: DJIBOUTI Job Description: As a Database Expert you will be responsible for the design, development, and management of the database infrastructure supporting a tracking system. Your role will involve ensuring data integrity, availability, and security to facilitate real-time tracking and monitoring of cargo shipments. Key Responsibilities: Database Design and A...

The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifies partner reported outputs and selected outcomes, and to deduce lessons learned from humanitarian programs in Somalia funded by USAID/ Bureau for Humanitarian Assistance ( BHA ) /Somalia . The overall goal of SMLP-2 is to increase BHA/Somalia s access to independent, ver...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifies partner reported outputs and selected outcomes, and to deduce lessons learned from humanitarian programs in Somalia funded by USAID/ Bureau for Humanitarian Assistance ( BHA ) /Somalia . The overall goal of SMLP-2 is to increase BHA/Somalia's access to independent, ver...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiativ...

This post will commence on 1 August 2024.The Position:The post will support UNFPA's work on ending child marriage and the UNFPA-UNICEF Global Programme to End Child Marriage by contributing to the smooth implementation and monitoring of HQ-led initiatives in the programme for Phase III (2024-2030). S/he will report directly to the Programme Adviser, Child Marriage of the Gender and Human Rights B...

Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. We are a diverse company, including individuals with expertise in science, research, engineering, construction, and information technology. Our strength is in collectively providing integrated services-delivering the best solutions to meet our clients needs. About Job The USAID/Somalia Monitoring Learni...

Equity Bank Limited (The "Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Ken...

Job Purpose: The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control,...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading financial and health insurance company seeks to bring on board an Underwriting Analyst. The role will be responsible for assisting in the risk. Management through assessing the e...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...

Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.Onboarding and offboarding of users in systems in line with the ICT policy.Conduct system user trainings and knowledge transfer in collaboration with the business.Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.Analys...

Job Purpose:The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control, ...

What is TTS and how do we help our clients?TTS provides a wide array of transactional banking services primarily aimed at the "Short-Term" and Working Capital sections of the client's balance sheet. With the industry's most comprehensive suite of digitally enabled platforms, tools and analytics, TTS leads the way in delivering innovative and tailored solutions to clients. TTS enables multinationa...

OVERVIEW ThinkWell Kenya is recruiting a Senior Performance Management Analyst to spearhead the enhancement of performance management practices within primary health care (PHC) delivery systems across selected counties in Kenya. This specialist will offer technical expertise and guidance to facilitate the development and execution of performance management frameworks, tools, and processes aimed a...

Created in 2012, FSD Africa is a £30 million financial sector development programme or FSD based in Nairobi. It is funded by the UK Government s Department for International Development (DFID). FSD Africa aims to reduce poverty across sub-Saharan Africa by building financial markets that are efficient, robust and inclusive. OVERALL JOB PURPOSE The Communications Officer will support the developm...

NGO job opportunities in Kenya. With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000 staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stori...

PURPOSE: Responsible for Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technica...