it support team

Job Description Role Overview: To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual commitments of CBRE are achieved. To ensure all maintenance work is called out in accordance with client and company policies and procedures and within health and safety legislative requirements. Key objectives ...

Procept is recruiting for the role of IT Support Manager, seeking an experienced professional with expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy. The ideal candidate should have a strong understanding of Agile methodologies and should be ITTL Certified, Fintech Awareness, and a minimum of 5 years of IT support experience.The IT Support Manager ...

Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.Collaborate with team members and escalate complex issues as necessary.Maintain accurate records of reported issues, resolutions, and troubleshooting steps.Prepare reports on support activities and performance metrics as required.Clearly communicate technical solutions and instruc...

Role Overview:To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual commitments of CBRE are achieved.To ensure all maintenance work is called out in accordance with client and company policies and procedures and within health and safety legislative requirements.Key objectives of the role (Not ex...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL118 Role Purpose The job holder will be responsible for timely set-...

JOB DESCRIPTIONReporting to the Enterprise Premium Support Manager- the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for global enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and partners to...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Job Description Reporting to the Enterprise Premium Support Manager- t...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE To provide seco...

Collections & Customer engagementPlay a key role as a member of the collections team to ensure collections targets are metPrimary responsibility is the collection of an outstanding debt within agreed deadlinesSupport weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtorsEnsure customer queries are responded to within agreed timelinesEnsure reco...

WHAT YOU'LL DO As a Knowledge Expert focused on International Development within BCG's Social Impact Practice Area (PA), you will support the growth of BCG's work with a range of donors, development finance institutions (DFIs) and foundations. This will involve a diverse range of responsibilities and tasks, including: Business development: supporting the management of the international developmen...

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of Technical Support ...

What your day will look likeWork from your remote home office and provide technical support for employees.Be available to take ownership of new cases via telephone, email and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfact...

Offer technical support to end-users, addressing IT issues and incidents related to reporting tools, particularly Power PI.Collaborate with team members and escalate complex issues as needed.Utilize Power PI to create and analyze reports, providing insights into business performance and trends.Assist users in understanding and interpreting reports.Maintain accurate records of reported issues, res...

Main purpose of the jobThe holder of this position will support the department in growing their business and managing the on-going assignments to a logical conclusion; provide outstanding value to clients and the Firm; develop high-performing people and teams, leading big teams and supporting them to make an impact that matters; and setting the direction in line with the Firm's strategy to delive...

Regulatory Compliance (40%)Review reports daily, weekly, monthly and quarterly fund manager/custodian reports to ensure compliance with the Collective Investment Scheme regulations, Respective constitutive documents, Regulatory Guidelines and the Banks Policies & ProceduresEnsure proper KYC for new client onboarding and lodged safely with the BankInitiate and Escalate any non-compliance issues wi...

AMURT s mission is to help improve the quality of life for the poor and disadvantaged people of the world, and those affected by calamity and conflict. REF C.O/MUYEYE/05/2024 Qualifications Dip in clinical medicine and surgery. 2 years experience in a busy health facility. Must be registered with the Board. Have a valid practicing license. Responsibilities Assessing, planning, implementing clinic...

What You'll Do As a Knowledge Expert focused on International Development within BCG's Social Impact Practice Area (PA), you will support the growth of BCG's work with a range of donors, development finance institutions (DFIs) and foundations. This will involve a diverse range of responsibilities and tasks, including: Business development: supporting the management of the international developmen...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

We are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. Role Overview: To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and...

Purpose Of The PostThe Malaria Vaccines Introduction and Rollout is an integral part of and contributes to the efforts of the Universal Health Coverage/Communicable and Non-communicable Diseases (UHC/UCN) cluster in the WHO African region. The cluster's strategic agenda aims to reduce the burden of diseases in the WHO African Region by guiding disease control initiatives, leveraging analytics for...

Job DescriptionMain purpose of the jobThe holder of this position will support the department in growing their business and managing the on-going assignments to a logical conclusion; provide outstanding value to clients and the Firm; develop high-performing people and teams, leading big teams and supporting them to make an impact that matters; and setting the direction in line with the Firm's str...

The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. Purpose Of The Post The Malaria Vaccines Introduction and Rollout is an integral part of and contributes to the efforts of the Universal Health Coverage/Communicable and Non-communicable Diseases (...

Job Purpose StatementThe job involves overall monitoring of the operational risk and compliance function of the Trustee Services. The role holder will be responsible for ensuring regulatory compliance of the business. This will include ensuring that the two products under Trustee services- REITs and Unit Trusts-have the highest degree of compliance with the Banks policies as well as the regulatio...