Helpdesk Analyst jobs

Job description To be the focal point for sales support for Local (Import) and Export customers. Pro-actively supporting the Fosroc sales team in achieving their targets. To continuously seek to improve and enhance the Fosroc offer including challenging costs.Responsibilities Handle inbound and outbound sales calls, relating to price, availability, delivery and minor technical enquiries when requ...

Position: Customer Service Representative Reporting to: Call Center Team Lead Location: Nairobi, Kenya Tenure: Fixed - Term About SunCulture Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that solves the biggest daily challenge...

Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.Ensuring the completion of all Account opening Documentation and followi...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...

Main Responsibilities:External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding.Focus on understanding our customer's needs and regularly updating customers where there is a need.Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers.Manage customer escalati...

Job DescriptionMain Responsibilities:External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding.Focus on understanding our customer's needs and regularly updating customers where there is a need.Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers.Manage cu...

BIC products provide easy answers for everyday needs. In creating its first product, the BIC Cristal ballpoint pen, BIC chose to go straight to what s essential: create something for everyone to use that is simple, yet reliable, and provides a solution for something that we all do. Main Responsibilities: External stakeholders Act as main link between the company and the customers. Ensure an effec...

Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...

Job Description Here at Nestlé, we are delighted to be recruiting for a Customer Service Manager. We're looking to find a hard-working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey! You will be responsible for supporting our Service Advisors and helping to develop the wider team within Aftersales. Through your guidance they ...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a high-end Lodge in Nanyuki, is looking for a skilled who will be responsible for responding to client enquires and providing administration support as necessary. ...

Location -Nairobi , ,Kenya (KE) Job ID -6037 KEY RESPONSIBILITIES Ensure a high-level hand on approach in relation to all aspects of the service including operations, sales, customer services, credit/collections and cost. Focal point for customer's shipping requests for land, sea and air freight. Provide freight solutions to customers for land, sea and air freight. Manage end to end shipment life...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

Experience of managing the fulfilment operation, customer service and order fulfilmentExperience in handling customer complaints over the phone and written formats.Proven track record of analytical, interpersonal, leadership, and project management skillsPrior experience and familiarity with warehouse operations, Experience of managing 3rd party fulfilment & delivery partners.Experience of drivin...

There is no upper limit on commission, Provide our high achievers with prestigious advancement opportunities to support long-term career goals. We are looking for the following people: Minimum of 6 months experience in sales, customer service or similar position. Driven and enthusiastic to exceed set goals. Hardworking and resilient, we all know that sales come with challenges. Influential, persu...

What are your main responsibilities?You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Key AreasCommunication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main ...

About the role:The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cust...

Job Description About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer ch...