Customer Service Officer Jobs

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Sel...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

We are a Management Consultancy firm and we commenced active business in Kenya April 2016. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer need...

Job Description RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items. Inve...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a high-end Lodge in Nanyuki, is looking for a skilled who will be responsible for responding to client enquires and providing administration support as necessary. ...

Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. Taking orders on WhatsApp Communicating wit...

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.ResponsibilitiesResponding promptly to customer inquiries.Taking orders on WhatsAppCommunicating with customers through various channels.Acknowledging and resolving customer complaints.Excellent knowl...

Job Purpose: This position is responsible for providing guidance and assistance to customers. Key Responsibilities/ Duties / Tasks: Operating the reception desk and maintaining a good ambience in the reception area; Operating the reception desk and issuing visitors passes; Responding to visitors queries and telephone inquiries; Guiding and directing visitors to designated offices and areas; Recor...

Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. Summary We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. Taking orders on WhatsApp Communica...

Brief Description The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims. Detailed Description Principal Accountabilities (Responsibility) Evaluate, negotiate and recommend valid claims for approval to fulfil the company s contractual obligations for customer retention. Ensure documentation from ...

Job PurposeThe role will be responsible for developing and executing sales strategies, expanding market reach, and fostering strong relationships with customers and partners within the tourism sector.Key Responsibilities:Sales Strategy Development: Develop and implement strategic sales plans to achieve business objectives and revenue targets. Define market segmentation, target customer profiles, ...

To maintain the highest possible standard of client care by adhering to the hospital standard treatment protocol and guidelines To continually monitor and evaluate patients admitted in the wards and assist doctors on ward rounds. Perform other procedures including dressing wounds, stitching, conducting deliveries, bedmaking, dump dusting, taking vitals and physical examinations as per the Hospita...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency...

Main Purpose of the Job- (Job Summary)The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.Main ResponsibilitiesRegister and acknowledge new claimsAdvise and follow up on claim requirements. (Documentation.)Maintain an updated repair progress register/movement of vehicles at the assessment centreAppointment of servi...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range ...

We are looking for a Business Development Manager to lead the expansion of our M-PESA outlets network. The ideal candidate will be responsible for identifying, recruiting, and nurturing strategic partnerships with potential M-PESA agents, merchants, and service providers. With a deep understanding of market dynamics and consumer behavior, the Business Development Manager will develop and execute ...

Banking jobs. Job Purpose The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank s products and services whilst building long-term profitable customer relationships. Key Responsi...

Banking jobs. Job Purpose The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank s products and services whilst building long-term profitable customer relationships Key Responsib...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

ResponsibilitiesIdentify and onboard high potential sellers that align with the platform's goalsGuide new sellers through account registration, ensuring they understand the platform's policies and procedures.Maintain regular communication with sellers, address their inquiries and share updates on platform initiativesDevelop and implement strategies that maximize sellers' sales growth and profitab...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa Responsibilities Identify and onboard high potential sellers that align with the platform s goals Guide new sellers through account registration, ensuring they understand the platform s policies and procedures. Maintain regular communication with sellers...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...