Customer Service Officer Jobs in Nairobi

United States International University Africa is located in the Kasarani area, off Thika Road in the suburb of Kenya s capital city of Nairobi. The university is an independent, not-for-profit institution serving 6512 students representing 69 nationalities Job summary: The ICT Officer (Systems) is responsible for capturing incoming hardware and software calls from various user stations and resolv...

Mission Statement: "Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God." The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a no...

Job Purpose: This position is responsible for providing guidance and assistance to customers. Key Responsibilities/ Duties / Tasks: Operating the reception desk and maintaining a good ambience in the reception area; Operating the reception desk and issuing visitors passes; Responding to visitors queries and telephone inquiries; Guiding and directing visitors to designated offices and areas; Recor...

Admin jobs. Location: Ruiru Our client is an internet service provider looking to hire an Administrative Officer who will play a crucial role in supporting the daily operations of our Internet Service Provider Company. This position requires an individual who is efficient, detail-oriented, and capable of multitasking in a fast-paced environment. Responsibilities: Office Management: Oversee the da...

Job summary:The ICT Officer (Systems) is responsible for capturing incoming hardware and software calls from various user stations and resolving them online via remote control support where applicable or escalated.Key Responsibilities/Tasks/Duties:Capturing on the helpdesk system the details to all user requests as they come in via phone or email.Resolving level 1 calls (MS Office, User permissio...

Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by b...

Key ResponsibilitiesCoordinate the development and implementation of the hospital Information, Communication, and Technology (ICT) strategy.Streamline and strategize technology-related plans in aid of the hospital's overall development.Build infrastructure that extends digital innovations to traditional services and products across the hospital.Creating and implementing IT policies, protocols and...

Job Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by bu...

Responsibilities Prepare HR documents, like employment contracts and Personal Services Contracts (PSC). Staying abreast of different countries' regulations and ensuring compliance with local labor laws across the assigned regions. Enter employment data into multiple databases for the purposes of payroll, benefit administration and employee records. Perform data entry of new hires, terminations an...

Key Responsibilities Coordinate the development and implementation of the hospital Information, Communication, and Technology (ICT) strategy. Streamline and strategize technology-related plans in aid of the hospital s overall development. Build infrastructure that extends digital innovations to traditional services and products across the hospital. Creating and implementing IT policies, protocols...

Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products ...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and C...

About IFDC IFDC is a public international organization active in 27 countries in Africa, Asia, and America. IFDC uniquely approaches the global issues of food security and poverty by bridging the gap between research and impact, combining science-based innovations, holistic market systems development, an enabling policy environment, and strategic partnerships to assist farmers and countries to id...

The Nairobi Women s Hospital is a hospital in Nairobi, Kenya. The hospital was founded in 2001 by Dr. Sam Thenya and is the first of its kind in the East and Central Africa region. Even if it specialised in Obstetrics and Gynecology services, the hospital is equipped and staffed to handle all general medical and surgical conditions. Summary Based at the Gender Violence and Recovery Centre and rep...

ResponsibilitiesPrepare HR documents, like employment contracts and Personal Services Contracts (PSC).Staying abreast of different countries' regulations and ensuring compliance with local labor laws across the assigned regions.Enter employment data into multiple databases for the purposes of payroll, benefit administration and employee records.Perform data entry of new hires, terminations and ot...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Main Responsibilities: Liaison with court office registries to trace files, follow up progress, extr...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency...

We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. Responsibilities Prepare HR documents, like employment contracts and Personal Services Contracts (PSC). Staying abreast of different countries regulations and ensuring compliance with local labor laws across the assigned regions. Enter employment data into multiple datab...

Job Description Brief Description The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims. Detailed Description Principal Accountabilities (Responsibility) Evaluate, negotiate and recommend valid claims for approval to fulfil the company s contractual obligations for customer retention. Ensure doc...

Brief Description The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims. Detailed Description Principal Accountabilities (Responsibility) Evaluate, negotiate and recommend valid claims for approval to fulfil the company s contractual obligations for customer retention. Ensure documentation from ...

Brief DescriptionThe candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims.Detailed DescriptionPrincipal Accountabilities (Responsibility)Evaluate, negotiate and recommend valid claims for approval to fulfil the company's contractual obligations for customer retention.Ensure documentation from insur...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers. QualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Privat...

Banking jobs. Job Purpose The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank s products and services whilst building long-term profitable customer relationships. Key Responsi...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...