Customer Service Officer Jobs in Nairobi

Job Description Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company s goals. This includes crafting press release...

Job OverviewThe Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION's strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company's goals. This includes crafting press releases, managing inter...

The job holder is responsible for increasing income and revenue by managing, negotiating, and meeting clients' needs, generating leads, and qualifying prospects for businesses in the areas of open training, in-house training, and general consultancies.Key ResponsibilitiesMarket and sell labour outsourcing, HR consultancies and trainings to both potential and existing clients.Supporting existing b...

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Sel...

Customer service jobs. The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound a...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries SUMMARY To provide effective management of the Company s financial and other resources and ensure t...

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that s not all. Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing an...

Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company s goals. This includes crafting press releases, managing inte...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...

Opticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service. Job Responsibilities: Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required inf...

Job Responsibilities:Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording i...

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. Job Summary The Collections and Debt Recovery Officer is responsible for efficiently and ethically collecting overdue debts from individuals or businesses while maintaining positive customer relationships. The role involves effective communicat...

Job Ref. No: JHIL117Role PurposeResponsible for supporting the smooth functioning of bancassurance operations within a financial institution. This role focuses on ensuring efficient administrative and operational processes, managing relationships with insurance partners, and facilitating the delivery of bancassurance products and services to customers.Main ResponsibilitiesOperationalPolicy Admini...

JOB SUMMARY: Responsible for managing digital projects and initiatives of digital channels Mobile Banking, Online Banking, Digital Acquisition, Mobile Agency banking and related technologies and ensure provision of optimum functioning and availability of services to meeting customer needs. KEY RESPONSIBILITIES: To ensure full availability (24/7) of the Digital channels in line with the IT policy,...

Job SpecificationsThis is the entry and training grade for Diploma holders in this cadre. An officer in thislevel will work under the guidance of a senior officer.Duties and responsibilities at this level will entail assisting in:Overseeing the operation of customer care desks;Ensuring customers provide feedback either manually or electronically;Attending to reception telephone line;Receiving and...

Job Description RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items. Inve...

The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound and outbound queries fro...

Job SummaryThe jobholder is responsible for providing best fit technical solutions for ICT systems design, development, testing, documentation and implementation. S/he is also responsible for supporting systems' users and effecting enhancements to the systems to cater for additional or changing needsJob DescriptionDuties and ResponsibilitiesPlanning, designing, and implementing ICT infrastructure...

Job Summary:This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Company's customer service manual.Duties and Responsibilities:Prepare and share renewal invitations to clients based...

Sales and marketing jobs. Astradental Services is a leading provider of dental care solutions committed to enhancing smiles and improving oral health. With a focus on delivering exceptional patient experiences and cutting-edge treatments, we provide comprehensive dental services to our community.We are seeking a dynamic and experienced Chief Sales and Marketing Officer to lead our sales and marke...

Cerba Lancet Kenya Limited offers valuable diagnostic, monitoring, and screening procedures through independent laboratory facilities or in collaboration with other institutions and organizations, ranging from widely known to specialized and esoteric tests Summary The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ens...

JOB SUMMARY:Responsible for managing digital projects and initiatives of digital channels Mobile Banking, Online Banking, Digital Acquisition, Mobile Agency banking and related technologies and ensure provision of optimum functioning and availability of services to meeting customer needs.KEY RESPONSIBILITIES:To ensure full availability (24/7) of the Digital channels in line with the IT policy, pr...

GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risk...

Underwriting Officer - Health Insurance Reports to: Underwriting & Retention Manager Department: Health Division Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Co...