Customer Service Officer Jobs in Nairobi

Key Responsibilities Coordinate the development and implementation of the hospital Information, Communication, and Technology (ICT) strategy. Streamline and strategize technology-related plans in aid of the hospital s overall development. Build infrastructure that extends digital innovations to traditional services and products across the hospital. Creating and implementing IT policies, protocols...

Job Purpose: This position is responsible for providing guidance and assistance to customers. Key Responsibilities/ Duties / Tasks: Operating the reception desk and maintaining a good ambience in the reception area; Operating the reception desk and issuing visitors passes; Responding to visitors queries and telephone inquiries; Guiding and directing visitors to designated offices and areas; Recor...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and C...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and C...

ResponsibilitiesPrepare HR documents, like employment contracts and Personal Services Contracts (PSC).Staying abreast of different countries' regulations and ensuring compliance with local labor laws across the assigned regions.Enter employment data into multiple databases for the purposes of payroll, benefit administration and employee records.Perform data entry of new hires, terminations and ot...

We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency. Responsibilities Prepare HR documents, like employment contracts and Personal Services Contracts (PSC). Staying abreast of different countries regulations and ensuring compliance with local labor laws across the assigned regions. Enter employment data into multiple datab...

Space and Style Ltd is a Kenyan company that has been in operation since 2002, steadily growing to be at the forefront of supply of specialized building solutions. It is through the strength of our products that we have the potential to be market leaders in the building industry in Kenya and the region. OUR VISION Our vision is to revolutionarize the building and construction industry in the regi...

About IFDC IFDC is a public international organization active in 27 countries in Africa, Asia, and America. IFDC uniquely approaches the global issues of food security and poverty by bridging the gap between research and impact, combining science-based innovations, holistic market systems development, an enabling policy environment, and strategic partnerships to assist farmers and countries to id...

The Nairobi Women s Hospital is a hospital in Nairobi, Kenya. The hospital was founded in 2001 by Dr. Sam Thenya and is the first of its kind in the East and Central Africa region. Even if it specialised in Obstetrics and Gynecology services, the hospital is equipped and staffed to handle all general medical and surgical conditions. Summary Based at the Gender Violence and Recovery Centre and rep...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency...

Job Description Brief Description The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims. Detailed Description Principal Accountabilities (Responsibility) Evaluate, negotiate and recommend valid claims for approval to fulfil the company s contractual obligations for customer retention. Ensure doc...

Brief Description The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims. Detailed Description Principal Accountabilities (Responsibility) Evaluate, negotiate and recommend valid claims for approval to fulfil the company s contractual obligations for customer retention. Ensure documentation from ...

Brief DescriptionThe candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims.Detailed DescriptionPrincipal Accountabilities (Responsibility)Evaluate, negotiate and recommend valid claims for approval to fulfil the company's contractual obligations for customer retention.Ensure documentation from insur...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers. QualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Privat...

Banking jobs. Job Purpose The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank s products and services whilst building long-term profitable customer relationships. Key Responsi...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

HR jobs. About IFDC IFDC is a public international organization active in 27 countries in Africa, Asia, and America. IFDC uniquely approaches the global issues of food security and poverty by bridging the gap between research and impact, combining science-based innovations, holistic market systems development, an enabling policy environment, and strategic partnerships to assist farmers and countr...

We are looking for a Business Development Manager to lead the expansion of our M-PESA outlets network. The ideal candidate will be responsible for identifying, recruiting, and nurturing strategic partnerships with potential M-PESA agents, merchants, and service providers. With a deep understanding of market dynamics and consumer behavior, the Business Development Manager will develop and execute ...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

Job PurposeThe role will be responsible for developing and executing sales strategies, expanding market reach, and fostering strong relationships with customers and partners within the tourism sector.Key Responsibilities:Sales Strategy Development: Develop and implement strategic sales plans to achieve business objectives and revenue targets. Define market segmentation, target customer profiles, ...

Based at the Gender Violence and Recovery Centre and reporting to the Executive Director GVRC, this position is responsible for Planning, implementing and coordinating all GVRC service delivery functions including Medical Treatment, Counseling, Social Work and Legal Aid/Support to achieve the organization goals and objectives. Applicants must be in possession a Bachelor s degree in Psychology. In...

IT jobs in Nairobi. The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West ...

ResponsibilitiesIdentify and onboard high potential sellers that align with the platform's goalsGuide new sellers through account registration, ensuring they understand the platform's policies and procedures.Maintain regular communication with sellers, address their inquiries and share updates on platform initiativesDevelop and implement strategies that maximize sellers' sales growth and profitab...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...