As a Hotel Receptionist, you will be the welcoming face of Legacy Hotels Kenya, greeting guests with a smile and ensuring their arrival is smooth and efficient. You will handle a variety of tasks, from processing reservations and check-in/out procedures to answering guest inquiries and providing local recommendations.
Key Responsibilities: Welcome and check-in guests with warmth and professionalism. Assist in the implementation of marketing strategies and campaigns. Manage guest check-outs efficiently, ensuring accurate billing and a pleasant Check Out experience. Handle guest inquiries, requests, and concerns promptly and courteously, utilizing upselling techniques to introduce guests to additional services, ...
Manning and guarding all receptions at the Head OfficeMaintaining a record of all activities at other receptions within the Head OfficeReceiving walk-in visitors and checking them in via the Visitors Management SystemDirecting visitors to relevant officesDrafting quarterly customer service reportsConducting in-house customer service training and reporting on the sameEnsuring all receptions are pr...
Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliverie...
United States International University Africa is located in the Kasarani area, off Thika Road in the suburb of Kenya s capital city of Nairobi. The university is an independent, not-for-profit institution serving 6512 students representing 69 nationalities. JOB SUMMARY Telephone Operator Receptionist Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maint...
Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Key Responsibilities: Welcome and check-in guests with warmth and professionalism. Assist in the implementation of marketing strategies and camp...
Job Description Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. Roles and Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief g...
Role Purpose Statement:To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.Roles and Responsibilities:Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel faci...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...
ResponsibilitiesGreet visitors and parents professionally and courteously.Answer and direct incoming and outgoing calls promptly and efficiently.Handle sensitive information with the utmost discretion and maintain strict confidentiality.Provide administrative support to various departments as needed.Assist in scheduling appointments, and meetings held in school.Utilize Microsoft Office applicatio...
Job summary:As the receptionist you will be the first point of contact for the company. The Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.To be successful as a Receptionist, you s...