Korean giant LG has decided to form a new subsidiary to run its support system including service to be called LGESK. Support for LG has till now been handled by its distributor Hotpoint. The company which gained market share by building a solid reputation for after sales support is putting up a 10,000 square foot service center from where the new entity will operate. Besides, providing support, the centre will also function as a training ground for LG's technicians who periodically have to be given refresher courses on new LG products.
LG Electronics operates in Kenya with several divisions; Home Applicances, Home Entertainment, mobile communications, air conditioning division and busines to business that includes security systems, laptops, teleconferencing systems, network monitors and so on. “In March we are opening a service centre that will be based at Piedmont,” George Mudhune, the head of marketing and corporate communication at LG , Africa Logistics FZE told Star Tech. “Its going to employ more than 100 people by the end of next year and will serve the entire region.” The Nairobi office looks after 15 countries; Kenya, Tanzania, Uganda, Rwanda, Burundu, South Sudan, Sudan, Ethiopia, Eritrea, Somalia, Zambia, Djibouti, Seychelles, Madagascar and Malawi.