Customer Service Supervisor jobs

REF: EAI/REC/HRO/0424-007 Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration, Experience: 1 3years Responsibilities and duties; Front office customer service Ensures and provides quality service to both internal and external customers. Follow-up with potential clients and partners, inquiries, walk-ins etc. Telemarketing Public...

Job Description We seek proactive and customer-focused individuals to join our team as Retail Supervisor. As a supervisor, you will play a pivotal role in ensuring the smooth operation of our convenience stores, leading a team to deliver exceptional customer service and achieve operational excellence. The role offers continuous personal development opportunities through organized trainings & meri...

Duties & ResponsibilitiesAct as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Admin jobs in Kenya. As a Receptionist, you ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure lounge guests are satisfied. In addition to providing excellent customer service, the lounge receptionist will help with administrative tasks at the front desk to e...

We seek proactive and customer-focused individuals to join our team as Retail Supervisor. As a supervisor, you will play a pivotal role in ensuring the smooth operation of our convenience stores, leading a team to deliver exceptional customer service and achieve operational excellence. The role offers continuous personal development opportunities through organized trainings & merit-based promotio...

REF: EAI/REC/HRO/0424-007Qualification:Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration,Experience:1 3yearsResponsibilities and duties;Front office customer serviceEnsures and provides quality service to both internal and external customers.Follow-up with potential clients and partners, inquiries, walk-ins etc.TelemarketingPublicize the In...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cus...

Equip Africa Institute is a TVET accredited institution committed to competence, innovation and excellence. The Institute offers high quality competence-based diploma and certificate programs in various disciplines REF: EAI/REC/HRO/0424-007 Requirements Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration, Experience: 1 3years R...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

JOB PURPOSEAs a Battery Swapping Executive, you will be responsible for charging and swapping batteries at the assigned stations, ensuring prompt and efficient service delivery while maintaining high standards of customer satisfaction.KEY DUTIES AND RESPONSIBILITIESProvide satisfactory customer service at the assigned swapping station, completing battery swaps within 2 minutes.Report customer esc...

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service. Summary BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assis...

About the Client:Our client who is based in Hospitality Industry is seeking a vibrant, aggressive, pro-active Restaurant Supervisor responsible for providing overall leadership to a Restaurant team as a well as supervisory services so as to ensure optimal efficiency of the Restaurant operations.Summary of Duties and ResponsibilitiesEnsure compliance with health, safety, and security regulations a...

Restaurant Supervisor- Upper Hill Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Cap...

Location: Kenya Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology solutions through excellent customer service is seeking to recruit a Battery Swapping Executive. JOB PURPOSE As a Battery Swapping Executive, you will be responsible for charging and swapping batteries at the assigned stations, ensuring prompt and efficient service...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job Purpose: To stock, manage and supply consignments items, medical surgical, pharmaceutical, pathology and radiology, Food & Beverage, Engineering, CAPEX and general stores inventory, non-inventory items required by various hospital-wide, outreach and University Centre users. Accurate reporting of inventory held within respective areas of responsibility. Responsibilities: In charge of the assig...

Our client in the beauty industry is seeking to recruit a personal assistant who can also stand in as a manager when the director is not around. A person who is confident, eloquent, presentable, attention to detail, good organizational skills and proactiveJob requirementsCertification in secretarial work, office administration, or related training.3 years of experience as a personal assistant or ...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a fast-growing boutique hotel, is looking to recruit a The successful candidate will be responsible for planning and supervising the activities of the workforce, e...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high-quality care for the people of East Africa and beyond for over 60 years. The Aga K...

Leadership and Team Management: Provide leadership, guidance, and direction to branch managers, store managers, and other staff within the region. Set performance expectations, coach team members, and foster a positive and productive work environment.Strategic Planning: Develop and implement strategic plans and initiatives to achieve sales targets, increase market share, and drive business growth...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...