Customer Service Officer jobs in Nairobi

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today s constantly changing world. By trusting us with your wealth, you can s...

Procurement job vacancies in Kenya About The Organisation FSD Africa is a specialist development agency working to help make finance work for Africa s future. Based in Nairobi, FSD Africa s team of financial sector experts work alongside governments, business leaders, regulators, and policymakers to design and build ambitious programmes that make financial markets work better for everyone. Our in...

Job Summary The jobholder is responsible for providing best fit technical solutions for ICT systems design, development, testing, documentation and implementation. S/he is also responsible for supporting systems users and effecting enhancements to the systems to cater for additional or changing needs Job Description Duties and Responsibilities Planning, designing, and implementing ICT infrastruct...

OVERALL JOB PURPOSE The role holder is responsible for implementing FSD Africa s procurement strategy for the timely, cost-effective acquisition of goods and services that results in added value to FSD Africa and meet the standards of international best practice and FSD Africa regulations. KEY RESPONSIBILITIES AND ROLE REQUIREMENTS Planning & Program Support Work with the procurement team and hea...

Location: Tala Road, Runda Off, Kiambu RoadJob Type: Full-time Company Overview: Indepth Research Institute (IRES) is a global corporate training and professional services firm thatpartners with organizations to enhance productivity, performance, sustainability, and overall success.We have a firm belief that every organization has a unique purpose only they can fulfill in this world. Wework with ...

Created in 2012, FSD Africa is a £30 million financial sector development programme or 'FSD based in Nairobi. It is funded by the UK Government s Department for International Development (DFID). FSD Africa aims to reduce poverty across sub-Saharan Africa by building financial markets that are efficient, robust and inclusive.OVERALL JOB PURPOSE The role holder is responsible for implementing FSD ...

Created in 2012, FSD Africa is a £30 million financial sector development programme or FSD based in Nairobi. It is funded by the UK Government s Department for International Development (DFID). FSD Africa aims to reduce poverty across sub-Saharan Africa by building financial markets that are efficient, robust and inclusive. OVERALL JOB PURPOSE The role holder is responsible for implementing FSD ...

JOB SUMMARY: Responsible for managing digital projects and initiatives of digital channels Mobile Banking, Online Banking, Digital Acquisition, Mobile Agency banking and related technologies and ensure provision of optimum functioning and availability of services to meeting customer needs. KEY RESPONSIBILITIES: To ensure full availability (24/7) of the Digital channels in line with the IT policy,...

Opticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service. Job Responsibilities: Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required inf...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL117 Role Purpose Responsible for supporting the smooth functioning o...

Job Ref. No: JHIL117Role PurposeResponsible for supporting the smooth functioning of bancassurance operations within a financial institution. This role focuses on ensuring efficient administrative and operational processes, managing relationships with insurance partners, and facilitating the delivery of bancassurance products and services to customers.Main ResponsibilitiesOperationalPolicy Admini...

Job Responsibilities:Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording i...

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. Job Summary The Collections and Debt Recovery Officer is responsible for efficiently and ethically collecting overdue debts from individuals or businesses while maintaining positive customer relationships. The role involves effective communicat...

The job holder is responsible for increasing income and revenue by managing, negotiating, and meeting clients' needs, generating leads, and qualifying prospects for businesses in the areas of open training, in-house training, and general consultancies.Key ResponsibilitiesMarket and sell labour outsourcing, HR consultancies and trainings to both potential and existing clients.Supporting existing b...

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Sel...

Customer service jobs. The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound a...

JOB SUMMARY:Responsible for managing digital projects and initiatives of digital channels Mobile Banking, Online Banking, Digital Acquisition, Mobile Agency banking and related technologies and ensure provision of optimum functioning and availability of services to meeting customer needs.KEY RESPONSIBILITIES:To ensure full availability (24/7) of the Digital channels in line with the IT policy, pr...

GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risk...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...

MARKETING OFFICER The job holder is responsible for increasing income and revenue by managing, negotiating, and meeting clients needs, generating leads, and qualifying prospects for businesses in the areas of open training, in-house training, and general consultancies. Key Responsibilities Market and sell labour outsourcing, HR consultancies and trainings to both potential and existing clients. S...

Job Summary:This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Company's customer service manual.Duties and Responsibilities:Prepare and share renewal invitations to clients based...

Job SummaryThe jobholder is responsible for providing best fit technical solutions for ICT systems design, development, testing, documentation and implementation. S/he is also responsible for supporting systems' users and effecting enhancements to the systems to cater for additional or changing needsJob DescriptionDuties and ResponsibilitiesPlanning, designing, and implementing ICT infrastructure...

Prior to establishment of Salaries and Remuneration Commission (SRC), remuneration and benefits payable to public officers were set through ad hoc Committees. Owing to the limited mandate of the foregoing Commissions and Committees, they only addressed remuneration and benefits in selected sectors and subsectors of the Public Service. Job Purpose This position is responsible for the analysis and ...

Prior to establishment of Salaries and Remuneration Commission (SRC), remuneration and benefits payable to public officers were set through ad hoc Committees. Owing to the limited mandate of the foregoing Commissions and Committees, they only addressed remuneration and benefits in selected sectors and subsectors of the Public Service. The absence of a holistic approach led to substantial differen...