5 star hotel service standards

Company DescriptionThe MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and...

DEPARTMENT: MANAGEMENT & ADMINISTRATIONREPORTS TO: DIRECTORRESPONSIBILITIES:Oversee Operations: Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.Customer Service Excellence: Uphold high standards of customer service...

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DEPARTMENT: MANAGEMENT & ADMINISTRATION REPORTS TO: DIRECTOR RESPONSIBILITIES: Oversee Operations: Manage all facets of hote...

Seeking a Front Office Manager with a minimum of 4 years' experience in a 4 to 5-star hotel environment. The ideal candidate will oversee all aspects of the hotel's front office operations, including guest relations, reservations, and staff management, ensuring exceptional guest service standards are met and exceeded

Company DescriptionAbout Our HotelFairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards. The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 193...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Job Description Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees. Consistency and understanding ...

Job DescriptionReporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding whe...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and...

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...

Our Client is looking for an aggressive and ambitious Sales and Marketing Executive to handle various sales functions. The Role reports to the Director.About the Client:An established and busy 3 star Hotel that offers High quality range of services such as Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .Qua...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Summary Our Client is looking for an aggressive and ambitious Sales and Mar...

Kabarak University is a private Chartered institution of higher learning that provides holistic Christian-based quality education, training, research and outreach activities for the service of God and humanity. Key Responsibilities Menu Planning Supervise the preparation of all food Oversee and supervise all kitchen staff Kitchen stocks: Oversee the ordering and control of stock levels Hygiene an...

Enashipai Resort & Spa is where a strong local heritage and abundant nature is blended with pure luxury, and then delivered with a generous sense of warmth. Enashipai Resort & Spa is an eco-friendly and conservation committed resort that serves Hell s Gate National Park and supports the mission of the Global Alliance of National Parks Primary duties and responsibilities: Source vendors of materia...

Job DescriptionMission:Are you ready to command the vital heartbeat of our hotel's operations as a dynamic Rooms Division Manager?We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of our rooms division, ensuring every guest encounter is marked by sophist...

About the Club Muthaiga Golf Club, proudly called the Home of Golf by its elite membership, is in many ways the ultimate embodiment of Kenya's unique marriage of ancient golf tradition and a modern 18-Hole Championship Golf Course. The Club has been renown as one of the most prestigious and challenging courses in the region. The force behind this renaissance is an extensive course reconstruction ...

Job Summary The ideal candidate will oversee the overall operations of all bars and have duties such as recruiting and training staff, maintaining stocks, storing drinks properly, enforcing health standards and resolving customer complaints. Key Requirements: To ensure that guests receive quality service by providing clear and understandable work direction for wait staff. Customer oriented approa...

Job Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to w...

FOOD AND BEVERAGE OPERATIONS MANAGER Job Purpose Assist, and deputize for, the Executive Head of Restaurant and Bars, in the smooth running of the food and beverage offer at The Social House. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working metho...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. About Job Mission: Are you ready to command the v...

Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk th...

Our client in the hospitality industry seeks to hire a Spa Manager who will be in charge of overseeing a spa facility and spa treatments. As the Spa Manager, he/she will play a very important role in the day-to-day operations of the SPA and health club department. Should strive to maintain and motivate the entire SPA team, and also be able to create a culture of care and service excellence among ...

Hotel Jobs In KenyaTitle: Spa Therapist,Industry: Hospitality,Reporting to: Spa Manager,Location: Laikipia,Gross Salary Kshs 70k, Our client in the tourism industry seeks to hire a Spa Therapist to deliver a variety of spa services in a safe & comfortable manner and connect with the guests to ensure an exceptional wellness experience. It is expected that the spa therapist interacts with guests wi...

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Summary We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your pers...