Customer Service jobs

Customer Service Manager

Customer Service and Administration Officer

Job ResponsibilitiesManage large amounts of incoming calls in a timely mannerMaintaining a positive, empathetic, and professional attitude toward customers at all times.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,Identify and assess customers' needs to achieve satisfaction.Meet personal/team qualitative and quan...

Lilwa Delivery, a brand of Nakibolis Heirs Limited, is your trusted last-mile delivery partner serving the Lake Basin region and beyond. We specialize in fast and reliable doorstep deliveries to households in Kisumu, Kakamega, Eldoret, Nakuru, Bomet, Narok, Migori, Busia, Kericho, Bungoma Town, and neighboring areas. Our mission is simple: to enable small businesses to reach their customers faste...

Fit Internet brings all the joy Home. Our internet is stable, fast and perfect for home and business.Job Responsibilities Manage large amounts of incoming calls in a timely manner Maintaining a positive, empathetic, and professional attitude toward customers at all times. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolut...

Job Description Job Responsibilities Manage large amounts of incoming calls in a timely manner Maintaining a positive, empathetic, and professional attitude toward customers at all times. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Identify and assess customers' needs to achieve satisfaction. Meet personal/team...

Job Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and on-boarding. Quality documentation timely turn around - TAT and. Excellent customer service and retention support. ...

Customer Service Officer - Nakuru Branch

Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent co...

We re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire) RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You leverage platforms such as Zen...

We're seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire)RESPONSIBILITIESYou provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.You leverage platforms such as Zendes...

Key responsibilities include: Backend administration of CX Systems Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM Cluster3 and Customer Analytics System. Dynamics CRM administration License Management, Service Uptime, Reports Management and Workflow Maintenance Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems. P...

POSITION SUMMARY:The Senior Training Officer in the Customer Operational Service (COS) Team is responsible for supporting primarily the Customer Care team (within Data & Tech), acting as a trainer and training expert. The goal is to provide guidance, support and to facilitate training to all the customer facing units. The Senior Training Officer is also responsible for structuring and utilizing t...

Customer Service Jobs In Kenya Position Summary The Senior Training Officer in the Customer Operational Service (COS) Team is responsible for supporting primarily the Customer Care team (within Data & Tech), acting as a trainer and training expert. The goal is to provide guidance, support and to facilitate training to all the customer facing units....

Your mission at Sistema.bio:Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent com...

Job Description Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requi...

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). We re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire)

Our client in the beauty industry is looking for an intern who have done a course in food and beverage or customer service. You should have receptionist skills such as good customer service, good communication skills, confident and able to handle different clients. You should also have interest in the beauty industry and sales.Responsibilities and DutiesGreet clients warmly, answer inquiries, and...

Job Summary:On behalf of our client, we are seeking a highly skilled and experienced ICT Support to join our team in Nairobi. The successful candidate will play a pivotal role in managing ICT applications and infrastructure, ensuring robust information security, data protection, and seamless ICT operations across the organization.Job Responsibilities:Efficiently and effectively manage ICT applica...

Are you passionate about technology and innovation?We are seeking an IT Support Specialist with expertise in Application, Digital Banking, Database management, and Project Management to join our dynamic team.You will play a crucial role in ensuring the smooth operation of our digital banking platforms, leading projects, providing top-tier support, troubleshooting technical issues, and optimizing ...

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Job Description Are you passionate about technology and innovation? We are seeking an IT Support Specialist with expertise in Application, Digital Banking, Database management, and Project Management to join our dynamic team. You will play a crucial role in ensuring the smooth operation of our digital banking platforms, leading projects, providing top-tier support, troubleshooting technical issue...

RESPONSIBILITIESYou provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.You gather and share constructive feedback from cust...

Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and on-boarding. Quality documentation timely turn around - TAT and. Excellent customer service and retention support.1.KEY...