The Kenya Ports Authority has moved its cargo handling services to the government e-Citizen portal as the state targets to shift some 5,000 services online.
According to the Kenya Ports Authority, the move sets to digitise the operational and payment processes, offering real-time tracking for users to see all shipments and their documentation from a single access.
Port users have also commended KPA's adoption of technology, saying it will enhance efficiency in operations.
Users such as Kenya International Freight and Warehousing Association and the Shippers Council of Eastern Africa said the move is within the port’s approval which supports going paperless.
SCEA chief executive officer Gilbert Lagat said the move will improve their transactions and assist them to know if there is a delay.
“The move will increase efficiency as we can track our transactions and identify whenever there’s a delay. We are asking the government to move to other state agencies to make our ports efficient to reduce costs of handling cargo,” Lagat said.
In a notice issued by KPA, they said that its page can be accessed by logging into their e-Citizen accounts before progressing to the government services module.
“User manual and various other simplified portal operation guidelines have been provided on the page to enable ease of use,” read the notice.
KPA has also provided room for physical training to reduce user challenges to facilitate easy transition to its clients.
This will enable the government to digitize at least 5,000 essential services to enhance revenue collection by onboarding more services to the e-Citizen system.
“This is commendable and draws services close to the digitised industry. This is the way to go,” Kifwa chairman Roy Mwanthi said.
