The National Transport and Safety Authority (NTSA) has adjusted its operating hours in upscaled efforts to clear the licences and number plates backlog.
In the directive given by the Authority's Director General (DG), their offices will now operate for about 11 hours, Monday to Friday.
The offices will also remain open for eight hours, for the next two Saturdays.
"In this regard, all NTSA Banking Halls and Offices will operate, Monday to Friday, from 7.30 am to 6.00 pm.
"Additionally, NTSA offices will remain open to the public on Saturday, September 30, 2023, and Saturday, October 7 2023 from 8.00 am - 4.00 pm to enable number plate collection," the statement said.
NTSA said the directive is part of its efforts to improve service delivery to Kenyans.
The DG called on Kenyans who have received collection alerts to visit the centres they indicated as collection points.
"We humbly request motor vehicle owners who have received SMS notifications on the collection of reflective number plates to visit the centres they identified during the application process."
The move comes a few days after Roads and Transport CS Kipchumba Murkomen made an impromptu visit to the NTSA headquarters to check on how the operations were going.
Murkomen directed NTSA to clear all backlog in two weeks.
The CS said the backlog of driving licences, logbooks and digital number plates should be cleared within the said period.
He also instructed the management of NTSA and the company responsible for printing the documents to send a detailed report for the reasons for the delay within the next 7 days.
"I will hold the senior management of NTSA personally responsible and accountable for any further delays and poor service delivery experienced from now henceforth," Murkomen added.
He noted that Kenyans pay their hard-earned money to acquire driving licences, logbooks and digital number plates and it is their right to be treated with decorum and served professionally, expeditiously and with dignity.
According to the CS, some individuals were not happy with his approach.
Murkomen defended the move to visit the National Transport and Safety Authority (NTSA) headquarters saying that he had been patient with NTSA and that he needed to do more.
Murkomen added that it is not his wish to micromanage ministry officials but he hopes his actions will restore order and service delivery at the transport authority.
