The JKIA has won the 'Best Improved Airport in Africa' award for
excellence in customer service.
The Nairobi airport was recognised in the aviation industry’s most comprehensive passenger service bench marking
programme -
the
prestigious 2017 Airports Council International Airport Service Quality Awards.
Managing Director
Jonny Andersen said the recognition was timely as the JKIA
is undergoing major reorganisation and modernisation works to stamp it’s
position as a regional hub.
In a statement on Wednesday, Andersen further noted the award
shows that measures taken to improve services are beginning to
bear fruit.
"The benefits of all agencies working as a team are clear. We still have a lot to do but I
believe we are on the right track."
The airport, which handles an estimated 6.5 million passengers annually, was ranked the fifth best in Africa during the 2014 ASQ Awards.
It was followed by
Asia-Pacific's
Ahmedabad,
Europe's
Zagreb (ZAG),
Middle East's
Dubai (DXB),
Latin America-Caribbean's
Belo Horizonte (CNF) and
North America's
Cleveland (CLE).
This time round, the best airport in the content, with more than two million passengers per year, is Casablanca (CMN). It was followed by the
Mauritius (MRU) and
Durban (DUR) airports.
Mumbai's facility, which serves at leat
40 million passengers a year,
scooped the first place for airports in Asia-Pacific. In North America, this top spot went to Toronto Pearson and in Europe it was to Rome Fiumicino.
The ACI survey captured passengers’ experience at all airport contact points at more
than 340 airports worldwide.
The ACI ASQ has industry recognition as a world-class bench marking program
that aims to allow airports to plan improvements and review their customer services.
The awards ceremony will be held during the inaugural ACI Customer Excellence Global
Summit at Halifax in Nova Scotia, Canada, from September 10 to 13. The
Halifax International Airport Authority is the host.
Read: