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July 16, 2018

Matiang'i orders customer care training for JKIA staff

Guests wait at Terminal 1-A of JKIA's international section, April 26, 2017. /Enos Teche
Guests wait at Terminal 1-A of JKIA's international section, April 26, 2017. /Enos Teche

Interior CS Fred Matiang'i has ordered that all staff at Jomo Kenyatta International Airport undergo a mandatory customer care training.

"All airport staff will undergo customer care training at Utalii College, a seven-day crash programme to ensure that we improve service delivery," he said.

The CS said everything must be done to ensure operations at Kenya's largest airport are streamlined.

"We want to ensure order and that this place is secure. When you visit Kenya...this is your first contact with Kenya so it must be worth the while of everyone who comes into the country."

Matiang'i was among three Cabinet Secretaries who made an impromptu visit to the airport at around 5.30am on Wednesday.

The others were James Macharia (Transport) and Najib Balala (Tourism).

Matiang'i further ordered the vetting of taxi operators at JKIA, saying the sector must be streamlined in the next 100 days.

This impromptu tour came just days after Kenyans went on social media with complaints of long delays at the international arrivals section.

Many complained that a large number of immigration and customs desks were unmanned, resulting in crowding at the airport.

Kenya is due for inspection later in the year to allow the final step towards the launch of direct flights to the US.

Kenya Airways is set to launch online booking for direct flights on Thursday, ahead of the launch in October.

Read: US gives Kenya Airways permit for direct flights

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