technical support sla

our day to day duties will include:Work from your remote home office and provide technical support for employees.Provide technical onboarding support for new employees.Provide technical and infrastructure support during international events.Be available to take ownership of new cases via telephone, email, and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure th...

JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and operation support d...

Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capita...

HR, Payroll & Consulting Solutions People are at the heart of every successful organization. Investing in human capital is one of the smartest moves a business leader can make. But without the right systems to manage and measure your performance, this investment will never truly deliver. The complexities of managing your human capital are made all the more complex as your organization grows and c...

The role of a Linux Desktop Support Associate at Canonical You will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertis...

The role of a Linux Desktop Support Associate at CanonicalYou will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Your day to day job is to provide technical expertise,...

Your day to day duties will include:Work from your remote home office and provide technical support for employees.Be available to take ownership of new cases via telephone, email and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer s...

The role of a Linux Desktop Support Engineer at CanonicalYou will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Your day to day job is to ...

Job Description The role of a Linux Desktop Support Associate at Canonical You will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide te...

We deliver open source to the world faster, more securely and more cost effectively than any other company. If you re interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference. About Job The role of a Linux Desktop Support Associate at Canonical You will be ...

The role of a Linux Desktop Support Engineer at Canonical You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is t...

The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned.RESPON...

Job Description The role of a Linux Desktop Support Engineer at Canonical You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Accountabilities (Duties and Responsibilities...

We deliver open source to the world faster, more securely and more cost effectively than any other company. If you re interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference. Summary The role of a Linux Desktop Support Engineer at Canonical You will be acc...

JOB DESCRIPTIONThe Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties ...

The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned. Respo...

Tatu is a project of Rendeavour, Africa s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour s vision goes beyond alleviating what is a self-evident problem that of stifling urban congestion and a dearth of quality housing and commercial property in Afric...

Implement and monitor system controls to ensure information integrity.Ensure the % system and user availability of all systems is well above the SLA levels.Manage the external(S/W & H/W) suppliers to ensure they meet their SLA s.Provide trend analysis reports to the IT management team in order to support in decision makingEnsure standardization and documentation of systems, support techniques, an...

JOB DESCRIPTIONReporting to the Senior Manager Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.RESPONS...

JOB DESCRIPTION Reporting to the Senior Manager Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime. RESPO...

Reporting to: Manager Special Projects Business Unit: Technology Enterprise Technical Support (ETS) Who We Are We are a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as networ...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Summary Reporting to the Senior Manager Enterprise Projects Delivery a...