As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job purpose: The role will focus on Quality Assurance on the processes utilized in the project efficiently to generate desired deliverables....
Primary PurposeThis position will provide leadership and support to development and emergency response programs including planning and development of new programs, participating in the development of s concept notes and proposal development, designing, and overseeing monitoring plans for current and new projects, and designing and leading evaluations for targeted development programs and projects...
Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and i...
Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world Primary Purpose This position will provide leadership and support to development and emergency response programs including planning and development of new programs, particip...
The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. The Role: The Sr. Officer, Finance & Partnerships is responsible for providing oversight and day-to-day financial management of the partners (including subcontractors) and provide support on financial management more broadly. This position acts as the focal point for financial com...
The Role: The Sr. Officer, Finance & Partnerships is responsible for providing oversight and day-to-day financial management of the partners (including subcontractors) and provide support on financial management more broadly. This position acts as the focal point for financial compliance of our partnerships, including ensuring high-quality budgets, financial reports, and monitoring. This position...
KEY RESPONSIBILITIESAnalyzing enterprise specifics - Facilitate the identification and analysis of the Bank's business drivers to deliver enterprise business, information, technical and solution architecture requirements.Solution Design End-to-end solution & architecture design for assigned projects and initiatives and ensuring solution design alignment between stakeholders before implementation....
Mission Statement for the Role: To create clear and comprehensive release and deployment management plans by building, installing, testing, and deploying Release Packages efficiently, successfully and on schedule. Overall Responsibility: The Junior Quality Assurance Engineer is responsible for designing and implementing tests, debugging, and defining corrective actions. You will also review syste...
Mission Statement for the Role: To participate in the deployment of new equipment, technologies, software, and systems, within the innovation projects that Poa Labs will run. To support the Project and Product management team, and work together with the Engineering team to achieve the goals set out for each project. Overall Responsibility: The role has the responsibility to develop software syste...
KEY RESPONSIBILITIES Analyzing enterprise specifics - Facilitate the identification and analysis of the Bank s business drivers to deliver enterprise business, information, technical and solution architecture requirements. Solution Design End-to-end solution & architecture design for assigned projects and initiatives and ensuring solution design alignment between stakeholders before implementatio...
Description and will be considered for the screening, shortlisting and selection of candidates.Desired Candidate Profile The ideal candidate for this position should possess a strong background in information management and relevant work experience. Key responsibilities will include managing data from various sources across the region, creating and organizing data packages, and ensuring consisten...
CBM seeks to recruit Monitoring, Evaluation, Research &Learning Director based at the CBM Kenya Country Office. The position holder will provide overall strategic direction in the design, management, implementation, technical leadership and overall quality assurance for the USAID Jumuisha project. They will provide technical oversight, quality assurance of the project reports and develop necessar...
Mission Statement for the Role:To create clear and comprehensive release and deployment management plans by building, installing, testing, and deploying Release Packages efficiently, successfully and on schedule.Overall Responsibility:The Junior Quality Assurance Engineer is responsible for designing and implementing tests, debugging, and defining corrective actions. You will also review system r...
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. KEY RESPONSIBILITIES Analyzing enterprise specifi...
The United Nations Office for Project Services is an operational arm of the United Nations, dedicated to implementing projects for the United Nations System, international financial institutions, governments and other partners in the aid world.Functional Responsibilities: Systems analysis Systems, Data Analysis and design Systems Maintenance and high level Support Documentation and Training Gathe...
The data and IT specialist will be part of the data management team overseeing RTB breeding and seed data management systems.Understand existing tools used for data capture and assist in the developing modules that extend the scope for the current tools.Respond to ICT support requests from CIP breeders and partners in a timely manner through WhatsApp/telegram/telephone/field visits.Contribute to ...
About the roleThe International Potato Center (CIP) through the Sweet GAINS project has been working at modernizing sweet potato breeding programs, by improving excellence in the management of breeding data. The position will support these efforts for Root and Tuber Crops (RTB) in Sub-Saharan African (SSA), Latin America and Asia.Key Responsibilities:The data and IT specialist will be part of the...
About the role The International Potato Center (CIP) through the SweetGAINS project has been working at modernizing sweetpotato breeding programs, by improving excellence in the management of breeding data. The position will support these efforts for Root and Tuber Crops (RTB) in Sub-Saharan African (SSA), Latin America and Asia. Key Responsibilities: The data and IT specialist will be part of th...
CBM seeks to recruit Monitoring, Evaluation, Research &Learning Director based at the CBM Kenya Country Office. The position holder will provide overall strategic direction in the design, management, implementation, technical leadership and overall quality assurance for the USAID Jumuisha project. They will provide technical oversight, quality assurance of the project reports and develop necessar...
Mission Statement for the Role:To participate in the deployment of new equipment, technologies, software, and systems, within the innovation projects that Poa Labs will run. To support the Project and Product management team, and work together with the Engineering team to achieve the goals set out for each project.Overall Responsibility:The role has the responsibility to develop software systems,...
Christian Blind Mission (CBM) Kenya is an independent Member Association of the CBM Family, registered under Kenyan law as an incorporated company limited by guarantee, having a Memorandum and Articles of Association with a membership, board and company secretary. The association submits an annual audit and company returns Summary CBM seeks to recruit Monitoring, Evaluation, Research &Learning Di...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced Mission Statement for the Role: To create clea...
The International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resources About the role The International Potato Center (CIP) through the SweetGAINS project has been working at modernizing sweetpotato br...