service operations management jobs

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

What does the role require?We are looking for highly effective Operations Managers who love coaching and inspiring their team of EAs to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well. Do you have experience in effectively managing teams and are inspired by the following?Building trust;Actively...

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DEPARTMENT: MANAGEMENT & ADMINISTRATION REPORTS TO: DIRECTOR RESPONSIBILITIES: Oversee Operations: Manage all facets of hote...

As an Operations Lead, you will be responsible for ensuring operational excellence in Kenya. You will lead the team and help them build a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing our partners towards Operational excellence.Your...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Key Duties and Responsibilities Ensure product availability and consistency to our clients, avoiding out of stock situations. Ensure the supply of goods is done consistently and efficiently, trying to optimize ...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering As an Operations Lead, you will be responsible for ensuring operational excellence in Kenya. You will lead the team and help ...

(JOB REF: DFOM-FO-16-04-2024)Location: NBO BASEDDuration: Renewable ContractPreambleAPRIL 16, 2024 ALS Ltd is the leading Aviation Company situated at Wilson Airport. It provides Aircraft with crew, maintenance and support for various operations within Africa, the Middle East and Offshore Islands. JOB OPENING We have immediate vacancy for the position below. DEPUTY FLIGHT OPERATIONS MANAGER (JOB ...

YOUR MISSIONWe are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.THE JOURNEYBe responsible for the effective operation of Customer Service hubs providing service to ...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.Key Responsibilities Review current customer service processes and colla...

YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service ...

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve new accounts in line with KYC procedures.Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.Manage operational risk and ensuring compliance with controls.Implement audit recomme...

Key ResponsibilitiesReview current customer service processes and collaborate with senior management to decide how existing processes could be improved.Work with new hires to train them on the company's customer service procedures and policies.Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing empl...

Supporting ALS s safe operations by promoting regulatory compliance and implementation of effective procedures Ensuring readiness and publishing of audit package and briefing to external and internal auditors. Responsible for managing and conducting audits, preparing audit checklists, issuing audit reports, follow up on corrective actions, response on Corrective Action Plans and ensure feedback t...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer S...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d Ivoire. Key Responsibilities Review current customer service processes and coll...

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve new accounts in line with KYC procedures.Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.Manage operational risk and ensuring compliance with controls.Implement audit recomme...

Key Accountabilities (Duties and Responsibilities)Perspective % Weighting (to add up to 100%) OutputProduct Development 25%Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders.Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' uni...

In this pivotal role, you will be the architect of strategic direction and operational excellence in our warehouse and logistics operations. As the coordinator behind our inbound logistics, you will orchestrate seamless coordination with clearing agents, customs authorities, and government bodies to ensure the smooth flow of goods across borders. Your expertise will be instrumental in executing d...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

In this pivotal role, you will be the architect ofstrategic direction and operational excellence in our warehouse and logistics operations.As the coordinator behind our inbound logistics, you will orchestrate seamless coordination with clearing agents, customs authorities, and government bodies to ensure the smooth flow of goods across borders.Your expertise will be instrumental in executing duty...

VisionFund's work seeks to end intergenerational poverty through financial products and services. We're about the long-term change that ensures children can break free of the poverty cycle, for good.By supporting people and communities living in poverty to develop and grow their livelihoods, VisionFund is catalysing sustainable economic growth to break the cycle of poverty, so that children can r...

The insurance industry is a highly regulated industry and hence the position of the Financial Manager is critical in meeting the requirements of the Regulator. The Financial Manager holds the responsibility of managing and overseeing the financial operations of the company. This encompasses and ensuring precision in financial reporting, upholding adherence to regulatory requirements, and offering...

Duties and ResponsibilitiesOverseeing development, implementation and review of the Commission's information communication technology policies, standards, and strategies;Ensuring upgrading of ICT infrastructure to support operations of the Commission;Overseeing the adoption, implementation, use and development of ICT Solutions for enhanced service delivery and customer satisfaction;Ensuring adopt...

SokoFresh is a leading player in the agriculture and renewable energy in East Africa. We are lookingto unlock the benefits of cold storage at first mile through a bundled offering of cold storage andmarket linkage. We are committed to revolutionizing the agriculture sector through innovativesolutions, sustainable practices, and a deep understanding of the International, regional, and localmarkets...