service management specialist

You will be part of the firm's Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.Our function advises firm leadership on risks across the lifecyc...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

About Dynamic Freelancer:Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and customer satisfaction, D...

Job Description About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and custome...

Ansoffs Consulting is a strategy and corporate management consulting organization offering strategic success solutions to organizations of all nature and size in the Eastern African region and beyond. We are approved by National Industrial Training Authority (NITA). Using the full range of our consulting and implementation skills, we provide a total business solution tailored to your company need...

Networks, Infrastructure and Data Centre Management 60%Responsible for ensuring 99.5% uptime of all the platforms being supported.Ensure Absa Group IT standards and procedures are in place and adhered to.Support and manage the network infrastructure.Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherenc...

Job Descripion.Under the supervision of the Strategic Information Lead, the SI Specialist will provide technical assistance and capacity building to M&E and data management staff at Point of Service in support of SI activities for a period of 5 months. S/he will provide support to the M&E and data management components at the Point of Service level.Roles andResponsibilities:Provide specialized tr...

Ciheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore s School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat infectious and non-communicable diseases in resource-limited regions of the world Summary Under the supervision of the ...

High-level ResponsibilitiesTeam managementStakeholder managementCandidate managementCandidate sourcing, processing, and endorsementJob offers and onboardingReportingSpecific ResponsibilitiesCollaboration with Hiring ManagersUnderstand the hiring requirements of a specific role through open communication with the hiring managerEnsure that all needed information is gathered using the job descriptio...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.Key Responsibilities Review current customer service processes and colla...

Background Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. We work on behalf of governments, foundations and companies that share our ambition to take on the big challenges facing the world. They come to us to develop strategies and to design, deliver and evaluate...

Position Overview:Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility wil...

Key ResponsibilitiesReview current customer service processes and collaborate with senior management to decide how existing processes could be improved.Work with new hires to train them on the company's customer service procedures and policies.Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing empl...

Ciheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat infectious and non-communicable diseases in resource-limited regions of the world. Job Descripion. Under the supervisi...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d Ivoire. Key Responsibilities Review current customer service processes and coll...

Ensuring assigned Problems are resolved within their SLA.Updating and management of the Known Error Database (KEDB)Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.Coordinating major Problem reviewWorking with the Senior Manager Continual Service ...

OVERVIEW ThinkWell Kenya is recruiting a Senior Performance Management Analyst to spearhead the enhancement of performance management practices within primary health care (PHC) delivery systems across selected counties in Kenya. This specialist will offer technical expertise and guidance to facilitate the development and execution of performance management frameworks, tools, and processes aimed a...

Job SummaryWork as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements into user stories. And following this analysis, work collaboratively within squads during design & delivery activity with a specific focus on testing.Overall, Job PurposeThe jobholder will ensure effective design, provision and managem...

KEY RESPONSIBILITIES:Ensuring assigned Problems are resolved within their SLA.Updating and management of the Known Error Database (KEDB)Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Coordinating major Problem reviewWorking with the Senior Mana...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Work as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requireme...

Fresh Life is an award-winning social venture based in Nairobi, Kenya. We undertake two exciting lines of work: We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi, Kisumu and Eldoret using end-to-end non-sewered sanitation solutions. Watch here ! We partner with cities to develop and deliver safe sanitation and waste management for urban ...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. KEY RESPONSIBILITIES: Ensuring assigned Problems ...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and operations. The ideal candidate is detail-oriented and proactive and possesses excellent communication and multitasking skills. Location pref...