service level management jobs

At ERM, we have the opportunity, every day, to make an impact at scale with our clients to solve global climate, carbon, ESG, and sustainability challenges. We work on challenging and interesting projects with influential and exciting clients to get real results. In our professional business enablement functions, we provide solutions, advice and services to power our business, because what we do ...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...

Role Purpose:The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Department within Save the Children International. This team is responsible for managing the change management activities and deployment of projects into 60 Country and Regional offices and 29 Member organisations. We suppor...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countriesRole Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departmen...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Partner with stakeholders to understand business needs and specifications for assigned for logistics, fleet and warehouseDevelop a supplier pipeline that aligns with business strategy; ensure lowest cost, best quality, and on-time delivery.Develop and implement category plan in collaboration with user team members, including strategic business relationship approach, supplier sourcing strategy/ pl...

Responsibilities:Leads the development and adoption of modified working methods and procedures in the framework of ongoing modernization processes, including the Global Terminology, Reference, and Translation Solutions (gText) project. Ensures that modified workflows are designed and implemented according to rigorous and transparent standards that reflect the language-specific operational needs o...

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices ...

The insurance industry is a highly regulated industry and hence the position of the Financial Manager is critical in meeting the requirements of the Regulator. The Financial Manager holds the responsibility of managing and overseeing the financial operations of the company. This encompasses and ensuring precision in financial reporting, upholding adherence to regulatory requirements, and offering...

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices ...

About the Firm CrossBoundary Group is a mission-driven investment and advisory firm that unlocks the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary Advisory provides transaction and investment advisory services, having developed specialized expertise in unleashing investment across all sectors in these markets. CrossBoundary Advisory has advised o...

Requirements for AppointmentFor appointment to this grade, a candidate must have: -Cumulative service period of fifteen (15) years in the field of Human Resource Management and Development in the Public Sector and must be in the grade of Senior Deputy Director Job Grade 3 or in an equivalent and comparable Senior Management position in the wider Public Service;Bachelor's degree in any of the foll...

Duties and ResponsibilitiesTeam Leadership: Supervise and motivate restaurant staff, including servers, hosts/hostesses, and kitchen staff. Provide guidance, training, and support to ensure a high level of performance and morale.Customer Service: Ensure that all guests receive prompt, friendly, and attentive service. Address any customer concerns or complaints in a professional and timely manner....

Executive assistant. Gross Salary: Ksh 80k 110k, Our client in the Hospitality space is looking to hire an Executive Assistant. He/ She will be tasked with clerical tasks and prioritizes correspondence, allowing the Director to focus on decision-making and higher-level responsibilities. They also serve as links between the executive and the rest of the staff, contribute to better organization and...

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

(JOB REF: SM-SSD-16-04-2024)Location: NBO BASEDDuration: Renewable ContractPreambleResponsibilities:Formulate, develop, maintain, and implement the Aircraft Operator Security Program (AOSP).Handle intelligence, investigations, and responses to security incidents.Conduct pre-employment security checks and vetting for new staff, along with mandatory background checks for existing personnel.Establis...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

Job Purpose: Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation Oracle Solutions within the Bank. The Solutions Include Upgrade of ERP and CRM Platforms to the latest version as recommended by Oracle The main objective is to provide technical and business guidance to the project teams in order to ensure smooth execution of the Business require...

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

Develop and execute companys People and Culture strategy.Contribute to the development and achievement of companys medium and long-term strategy, ensuring effective inclusion of key people and culture considerations.High level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.Design and develop programs for the continuo...

Leading the development, implementation, and evaluation of Corporation s customer engagement plans, programs, and initiatives in line with the KDIC Strategic Plans and set annual Performance Contracting.Overseeing the formulation, implementation, and review of the Organization s corporate, stakeholders , and departmental policies.Overseeing the provision of efficient service delivery in line with...