Responsibilities of service delivery manager

Purpose The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures. Primary Responsibilities Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve ne...

About the Role: As the Group Senior Manager, you will orchestrate inbound logistics, establish and enforce global inventory standards, and optimize warehouse operations for efficiency and cost-effectiveness across multiple markets. You'll be the key liaison with government regulators and stakeholders to ensure compliance with customs and trade regulations. Key Responsibilities: Strategic Inbound ...

SokoFresh is a leading player in the agriculture and renewable energy in East Africa. We are lookingto unlock the benefits of cold storage at first mile through a bundled offering of cold storage andmarket linkage. We are committed to revolutionizing the agriculture sector through innovativesolutions, sustainable practices, and a deep understanding of the International, regional, and localmarkets...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Summary Our client is seeking a highly motivated and skilled accounting professional to join our dynamic Fashion Line Team. Reporting to the Retail Area Manager they will be responsible for managing the shops an...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. SUMMARY Our client is seeking a highly motivated and skilled accounting professional to join our dynamic Fashion Line Team. Reporting to the Retail Area Manager they will be responsible for managing the shops a...

Volt Management Services Limited is looking to recruit ambitious and career-driven persons for the position of Human Resource Business Partner Reporting to the General Manager - Human Resource , the purpose of this role is to provide specialists and strategic advice and support on HR matters through the business partner model with strength in Total Reward and Employee Relations Key Duties & Respo...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a to be based in Nairobi, Kenya. The successful candid...

Job Description Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Actively participate in the development, implementation and execution of strategic talent management pro...

Requirements for Appointment Be a Kenyan citizen; Be a holder of a Bachelor s Degree in Public Administration, Business Administration, Political Science or related discipline from an institution recognized in Kenya. A Master's degree in Public Administration, Business Administration, Political Science from a recognized institution in Kenya will be an added advantage. Have at least ten (10) years...

Root Capital is an agricultural impact investor that grows rural prosperity in poor, environmentally vulnerable places in Africa and Latin America by lending capital, delivering financial training, and strengthening market connections for small and growing agricultural businesses. Position Overview The Senior Manager of Next Generation Jobs serves as a technical expert in youth inclusion across R...

Position OverviewThe Senior Manager of Next Generation Jobs serves as a technical expert in youth inclusion across Root Capital's related innovation agenda, leading to the development of new products and services that address emerging needs of both agricultural businesses and associated youth. We currently define youth as individuals of working age (in accordance with local labor laws) up to and ...

Job Description Position Overview The Senior Manager of Next Generation Jobs serves as a technical expert in youth inclusion across Root Capital's related innovation agenda, leading to the development of new products and services that address emerging needs of both agricultural businesses and associated youth. We currently define youth as individuals of working age (in accordance with local labor...

Job Title: Operations Manager Company: Foodo GMBH Kenya LTD Location: Nairobi, Kenya Position Type: Full-Time About us: Foodo GMBH Kenya LTD is a dynamic and fast-growing food delivery startup, committed to revolutionizing the way people access and enjoy their favorite meals. We are dedicated to providing our customers with convenient, reliable, and delightful food delivery services, and we're lo...

Job Description Job Purpose The Deputy Manager will support the Manager to design and deliver the performance management initiatives of the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Contribute, as a member of the HR Department s management team, to the development and delivery of th...

Reporting to: Head of Planning, Engineering and Implementation Business Unit: Technology - Planning, Engineering and Implementation Who We Are We are a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital finan...

Roles & Responsibilities :Develop and execute strategic plans and initiatives to achieve business objectives anddrive sustainable growth.Lead and mentor a team of professionals, fostering a culture of collaboration, innovation,and excellence.Drive business development efforts to expand the company's market presence, capitalizeon growth opportunities, and enhance revenue streams.Cultivate and main...

Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Actively participate in the development, implementation and execution of strategic talent management programs and plans ...

About M-Pesa Africa At M-Pesa Africa, we re the heroes that make things happen. We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech. We are Africa s largest FinTech providing services to...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. T...

JOB DESCRIPTION Reporting to the Senior Manager Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime. RESPO...

Job Purpose The Deputy Manager will support the Manager to design and deliver the performance management initiatives of the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Contribute, as a member of the HR Department s management team, to the development and delivery of the Bank s human r...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Responsibilities: Leverage expertise in emerg...

About the Role The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets - Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-t...

Gross Salary: USD 4500 USD 6500, Our client in Rwanda is seeking to hire a Director of Roads and Earthworks, you will lead our efforts in planning, designing, and executing road construction and earthworks projects. You will be responsible for overseeing all aspects of project delivery, including feasibility assessment, engineering design, construction management, and quality control. This role r...