office manager desk

1. Guest Services Management: Ensure high standards of customer service are maintained at all times, greeting guests warmly, addressing their inquiries, and resolving any issues or complaints promptly and effectively. Monitor guest feedback and satisfaction scores, implementing measures to improve service quality and exceed guest expectations. Train and coach front desk staff on guest service sta...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.Job Overview IRC is seeking a Service Mapping Officer, based in Hagadera under the direct supervision of the Senior Editorial Officer and will support the Signpost teams in Hagadera, Nairobi, and Kakuma refugee camps on a roving basis. The Service Mapping Officer will ensure the se...

Company DescriptionEDUCATION DEVELOPMENT CENTER (EDC) Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 co...

Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world. Summary The IT Assistant will play a crucial role within the Kenya Primary Literacy P...

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

Specific Responsibilities for the Principal Evaluator:The Principal Evaluator will be responsible, in close consultation with the Evaluation Manager, for overall management of the evaluation and timely delivery of its outputs. Roles will include:Inception phase of the evaluation, including:Map out the projects in the SP-CPA portfolio and assess how they contribute to the PoW (2014/2015, 2016/17, ...

PRIMARY PURPOSETo deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi.Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and mem...

Specific Responsibilities for the Evaluation Specialist:The Evaluation Specialist will carry out the Systematic Review of existing project evaluations from the sub-programme and contribute to the overall preparation of the evaluation report.A more detailed allocation of responsibilities between the Principal Evaluator and the Evaluation Specialist will be specified in the inception report. More S...

Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world. EDC promotes equity and acce...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world s environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. Specific Responsibilities for the Principal Evaluator: The Pri...

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world s environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. Specific Responsibilities for the Evaluation Specialist: The E...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world The Role: Reporting to the Senior Program Manager, Africa, the incumbent will support the day-to-day administrative work for the Nairobi Office and Africa Program, respectively. The incumbents will primarily work within the office operations team and wil...

Job Title: Intern, Africa Program OperationsDepartment: Global OperationsCenter Background: The Center for Reproductive Rights (the Center) is a global human rights organization working to ensure that reproductive rights are protected in law as fundamental human rights around the world. With offices in New York City, New York; Nairobi, Kenya; Bogota, Colombia; Geneva, Switzerland; and Washington,...

Lead and manage a team of service desk professionals, providing guidance, support, and mentorship to ensure outstanding customer service delivery.Develop and maintain service desk policies, procedures, and standards, ensuring effective and efficient operations.Monitor service desk performance, analyzing metrics to identify areas of improvement and implementing appropriate strategies to increase c...

Open Institute are a non-profit organization based in Nairobi, Kenya that collaborates with Governments, Civil Society Organizations, Citizen Groups and Private Sector companies to find innovative ways to achieve Sustainable Development. Summary The OI Data Fellow will directly report to the Programmes Director and spearhead transformative subnational data analysis and research efforts. This role...

Pollinate Impact Membership Mobilizer About Pollinate Impact Incubators and accelerators across the Global South relentlessly support entrepreneurs to build thriving businesses while creating impact for their communities. But, there are limited if any support systems for the incubators and accelerators to share lessons learned, connect them to funding opportunities, and offer networks of peer sup...

Are you an experienced and passionate leader with a knack for problem-solving? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have the perfect opportunity for you! Our company is currently seeking a highly motivated and skilled Service Desk Manager to join our team.Responsibilities:Lead and manage a team of service desk professionals, providing gui...

Brief DescriptionThis position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.Detailed DescriptionThis role involves developing organizational and technological goals, identifyi...

Job Description Supervise the day-to-day operation in Front Desk. Check all colleagues' grooming and hygiene standards of colleagues Constantly apply standard operating procedures in your department. Ensure that the check list done properly and sign the check list after the completion of the required shift's tasks. Adhere to hotel policies and procedure. Check the discrepancy report and update ma...

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

Supervise the activities and the service levels of the Front Desk, Concierge/Porters.Monitors the Front Office employees to make sure all guests receive prompt and personal recognitionPromote the basic habits of smiling, greeting guests by name and thanking guests.Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from ea...

Company Description The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant a...

Job Description Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first an...