Lead and manage a team of service desk professionals, providing guidance, support, and mentorship to ensure outstanding customer service delivery.Develop and maintain service desk policies, procedures, and standards, ensuring effective and efficient operations.Monitor service desk performance, analyzing metrics to identify areas of improvement and implementing appropriate strategies to increase c...
Are you an experienced and passionate leader with a knack for problem-solving? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have the perfect opportunity for you! Our company is currently seeking a highly motivated and skilled Service Desk Manager to join our team.Responsibilities:Lead and manage a team of service desk professionals, providing gui...
Project and budget managementProvide coordination and project management support for the Global Access team in executing a wide range of activities and initiatives.Support the contracting process for Global Access projects, including preparing background information, drafting scopes of work, managing inputs into Contract Central, preparing documentation, and ensuring timely progress. Provide supp...
Supervise the activities and the service levels of the Front Desk, Concierge/Porters.Monitors the Front Office employees to make sure all guests receive prompt and personal recognitionPromote the basic habits of smiling, greeting guests by name and thanking guests.Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from ea...
La Beila Hotel in Meru County is an intimate establishment that encapsulates luxury, elegance and tranquility. Our amenities include an exceptional dining restaurant, a classic bar, tastefully finished rooms and fast Wi-Fi. These are complemented by exquisitely rich décor with antique furniture and art. La Beila Hotel Meru provides a friendly atmosphere coupled with impeccable service and complem...
Job Purpose/Mission?Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressio...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-info...
Position Summary:Are you an ambitious and experienced Global Access professional eager to make a positive impact in public health?IAVI is seeking a Manager, Global Access to contribute to the development and operationalization of plans and strategies across IAVI's global access portfolio. As a key member of the Global Access team, you will partner with cross-functional leaders, partners, donors, ...
Sales Budgets & Profitability:Ensure sales budgets for employees and the branch are consistently achieved and measured.Monitor daily sales team activities and branch costs.Decrease costs, reduce wastage, and report on variances.Managing & Leading People:Identify talent within and grow it for succession planning.Handle matters on staff attendance, performance, welfare, training, and disciplinary m...
Sales Budgets & Profitability:Ensure sales budgets are consistently achieved.Assist in monitoring daily sales team activities and branch costs.Merchandising:Ensure showroom displays are stocked, attractive, and well-accessorized.Monitor proper tagging of items and propose new product ideas.Compliance- Policies & Processes & Reports:Monitor front desk operations and facilities.Compile and send acc...
Job SummaryLwala seeks the service of an Operations& Admin assistant who will work closely with the Operations Manager to provide general office support for individuals and/ teams within the organization, supporting creations and enforcement of standard operating procedures guiding the operations.Duties and ResponsibilitiesVisitor SupportEnsure a welcoming and professional environment for all vis...
The International AIDS Vaccine Initiative is a global not-for-profit, public-private partnership working to accelerate the development of vaccines to prevent HIV infection and AIDS. Position Summary: Are you an ambitious and experienced Global Access professional eager to make a positive impact in public health? IAVI is seeking a Manager, Global Access to contribute to the development and operati...
Founded by a group of committed Kenyans, Lwala builds the capacity of rural communities to advance their own comprehensive well being. We support communities to design, implement, and evaluate solutions to their most pressing health challenges. Then, we build coalitions of communities, Health Workers, Government, and universities to generate evidence of impact and infuse these insights into the f...
Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...
Job SummaryServes as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.CANDIDATE PROFILEEducation And Ex...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...
Integrated Approach When a family in Lwala, Kenya, is affected by a HEALTH CHALLENGE, like HIV, they are simultaneously impacted by FINANCIAL INSTABILITY and EDUCATIONAL BARRIERS. Our communities are not looking for vertical solutions or silver bullets. They see the causes of poor health as complex and nuanced so do we. Job Summary Lwala seeks the service of an Operations& Admin assistant who wil...
Location: Nairobi, Kenya Reports to: Commercial Manager Our client, Kenya s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for a Branch Manager to be the key driver of success and accountable for the entire spectrum of branch operations. Job Purpose The individual s primary responsibilities will include overseeing branch reven...
Location: Nairobi, Kenya Reports to: Branch Manager Our client, Kenya s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for an Assistant Branch Manager to help drive success and accountability for the entire spectrum of branch operations. Job Purpose The individual s primary responsibilities will include overseeing branch reven...
Job SummaryAssists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.CANDIDATE PROFILEEducation And ExperienceHigh school diploma or GED; 1 year expe...
Reports to: Commercial ManagerOur client, Kenya's largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for a Branch Manager to be the key driver of success and accountable for the entire spectrum of branch operations.Job PurposeThe individual's primary responsibilities will include overseeing branch revenue and budget, managing expe...
Job PurposeThe individual's primary responsibilities will include overseeing branch revenue and budget and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative processes.K...
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection wi...
Financial Operations:Oversees the work of the employees at the Cash desk and ensures that all procedures are being fully respected.Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensuresthat arrears procedures are being followed.Assists in the formulation of budgets/ Cash flows for the branch.Limit unnecessar...
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