Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues. Supervise and coach team members performance toward achieving exceptional guest service. Audit work of Room Attendants in assigned areas to remai...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Support the Lodge Manager in the overall management and strategic direction of the hotel Assist in the preparation of the annual operations plan and achieve the profit of the hotel Ensure consistent implementation for the delivery of the Fairmont Serv...
Develop and implement strategic revenue plans to optimize the hotel's financial performance.Analyze market trends, competitive landscape, and customer behavior to identify revenue-generating opportunities.Collaborate with sales, marketing, and operations teams to align revenue strategies with overarching business goals.Implement weekly Revenue Meetings to discuss sales strategies with Sales and G...
To provide user support in the use of hardware and software, including Guests ICT services. To ensure the smooth operation of all ICT equipment within scope. To ensure data integrity, data security and proper data organization on all user workstations. The upkeep, maintenance and security of IT equipment including management of anti-virus software on computer workstations. To ensure the availabil...
Supervise the day-to-day operation of the department to ensure service standards are followedMaintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is metMonitor labor costs while ensuring effective scheduling and department productivityAddress guest concerns and react quickly; logging and notifying proper departments as requiredRepo...
Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsibl...
Job Purpose Serena Hotels is seeking to fill the position of IT Services Specialist, based in Kenya. Under the direction of the Country IT Manager, the IT Services Specialist is responsible for the provision of first-line ICT support to fellow Associates and hotel/safari lodge guests, including ensuring the optimum and efficient utilization of IT resources, with minimization of downtime to maximi...
Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsibl...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary Supervise the day-to-day operation of the department to ensure service standards are followed Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met Monitor labor costs while ensuring effec...
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary Reporting to the General Manager the Reven...
Job DescriptionHousekeeping SupervisorCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Develop and implement strategic revenue plans to optimize the hotel s financial performance. Analyze market trends, competitive landscape, and customer behavior to identify revenue-generating opportunities. Collaborate with sales, marketing, and opera...
Job DescriptionLaundry OperatorCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmo...
Job DescriptionReporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:Responsible for preventive and day-to-day maintenance.Assists with departmental budget estimates and costs of specific repair projects.Providing support to the team members by providing on the job training.Perform schedule planned preventive ma...
Job DescriptionReporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:Report to the Maintenance Supervisor, sign in the Engineering log book, and attend briefings.Repair and maintain all HVAC, Refrigeration, and related items, - e.g. motors, switchgear, cabling etc.Repair and maintain HVAC and Refrigeration elect...
Job Description The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary Reporting to the General M...
Job DescriptionSupport the Lodge Manager in the overall management and strategic direction of the hotelAssist in the preparation of the annual operations plan and achieve the profit of the hotelEnsure consistent implementation for the delivery of the Fairmont Service Culture and StandardsCreate an employee value proposition that ensures a motivated and engaged workforceInvolved in the recruitment...
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary Reporting to the Cluster Director of Engin...
Job Description Job Description We are looking to grow our team and engage a highly motivated and passionate Hygiene Supervisor who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. Reporting to the Executive Chef, the Hygiene Supervisor will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all foo...
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Summary We are looking to grow our team and engag...
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Resposibilities Support the Lodge Manager in the ...
Responsible for performing work necessary to keep the plumbing infrastructure and fixtures to Fairmont Engineering Departments standards. To carry out daily preventative tasks, emergency and planned troubleshooting and repairs, new installs and retrofits of any space within the hotel property as directed by the Director of Engineering or designated Engineering Managers.Responsible for troubleshoo...
SummaryWe are looking to grow our team and engage a highly motivated and passionate Chief Steward who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.ResponsibilitiesReporting to the Executive Chef, the Chief Steward, will be primarily responsible to fulfill the duties of a Steward, but also work with other Stewards in your section to en...
Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.Provide technical support to guests in banquets and all other ...