What you will be doing: Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business. Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation Work closely with the vendor management team to identify ven...
JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d Ivoire. What you will be doing: Develop and manage subcategories under Jumia. M...
Mission Statement for the Role: To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels. Overall Responsibility: Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, whatsapp, social media and chat on a daily basis. Key SMART Results for A-Player Success ...
Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...
Job Description: We are looking for a dynamic individual who possesses both outdoor sales expertise and a solid understanding of interior design concepts. The ideal candidate will have a minimum of 3 years of relevant work experience and a medium to high level of education. Responsibilities: ? Develop and execute strategic sales plans to achieve company objectives and revenue targets. ? Identify ...
As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...
Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...
Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...
Job Description Mission Statement for the Role: To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels. Overall Responsibility: Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, whatsapp, social media and chat on a daily basis. Key SMART Results for A...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...
Mission Statement for the Role:To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels.Overall Responsibility:Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, whatsapp, social media and chat on a daily basis.Key SMART Results for A-Player SuccessPoa c...
Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income ...
As the oldest and largest dairy processor in East and Central Africa, New KCC 's core business has been the procurement of high quality raw milk which is then processed, packaged and marketed as milk and milk products. From farm to glass, New KCC s is proud of its range of quality dairy products, which include fresh milk, butter, cheese, flavoured & unflavoured long life milk, fermented milk and ...
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...
NKCC/HR/KAM/297/01/03/2024Job PurposeReports to the Head of National Sales. The manager is responsible for managing sales and collections, coordinating activities, and overseeing the development and growth of strategic second-line and key supermarkets countrywide.Key ResponsibilitiesDevelop and implement sales strategies for strategic second-line key and supermarkets.Identify new customers, secur...
As the oldest and largest dairy processor in East and Central Africa, New KCC s core business has been the procurement of high quality raw milk which is then processed, packaged and marketed as milk and milk products NKCC/HR/KAM/297/01/03/2024 Job Purpose Reports to the Head of National Sales. The manager is responsible for managing sales and collections, coordinating activities, and overseeing t...
Key Responsibilities:Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNSMonitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and...
Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candid...
Job Description KEY RESPONSIBILITIES Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication. Tasked with implementation and operationalization of editing styles and guide to ensure consistency and quality of publication. Participate in the development of an annual calendar and carry out Monthly review of the themes and cover persona...
The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. KEY RESPONSIBILITIES Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication. Tasked with implementation and operationalization of e...
Purpose for the JobThe CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candida...
Are you an operation graduate ready to venture into the operational space and passionate about logistics operations in a busy environment that offer required solutions to the team and entire business operations in an efficient and effective manner? We are looking for someone with entry-level experience in logistics operations to support and grow with the operation. This role typically involves ro...
Context of the role As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up-sell opportunities, Reporting to the Head of Customer Success Manager, this ...
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