Job DescriptionConsistently offer professional, friendly and engaging service. Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. Conduct regular inspections of all guest rooms / Public Areas. Identify training needs and train all Supervisors and Colleagues as required. Work closely with the Maintenance department to ...
Job DescriptionAssistant Housekeeping ManagerCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their caree...
SummaryResponsible for coordinating back-end operations, communicate to relevant department on job orders, and attends to guest requests. He/she will coordinate the daily housekeeping operation and collaboration with Front Office and Guest Relation Teams. Additionally, they will handle management of the housekeeping general store and perform general office administration, purchasing, scheduling a...
This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experiences in a casual atmosphere. Summary Responsible for coordinating back-end operations, communicate to relevant department...
Job Description Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. Roles and Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief g...
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection wi...
Role Purpose Statement:To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.Roles and Responsibilities:Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel faci...
Supervise the activities and the service levels of the Front Desk, Concierge/Porters.Monitors the Front Office employees to make sure all guests receive prompt and personal recognitionPromote the basic habits of smiling, greeting guests by name and thanking guests.Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from ea...
Job Description Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first an...
Job Purpose/Mission?Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressio...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-info...
Job Description Summary Responsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuring seamless guest experiences. Other responsibilities include managing inventory, maintaining high standards of quality, safety and ...
Job DescriptionConsistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.Supervise and coach team members' performance toward achieving exceptional guest service.Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.Proa...
Job Description Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues. Supervise and coach team members' performance toward achieving exceptional guest service. Audit work of Room Attendants in assigned areas to remain consistent with Accor standards. Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned....
Developing and putting into operation the current system and technical advancement in the field of laundryEnsures that brand standards have been implemented.Assists in conducting monthly inventory checks on all operating equipment and supplies.Possesses thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and u...
Developing and putting into operation the current system and technical advancement in the field of laundry operations.Ensuring the washing of linen, guest laundry and uniforms' is done as per the standard expected.Maintains accurate records of linen and uniforms sent to and returned from laundry.Inventory issue and control use of linen, uniforms, shoes, accessories, and other housekeeping supplie...
Laundry Manager Hyatt Place Hyatt Place Nairobi Kenya - NairobiAdministrativeEntry Level ManagerFull-timeReq ID: NAI000195LocalSummaryResponsible for the management of the day-to-day laundry operations for the hotel ensuring all laundry services within the property meet the highest possible standards. They organize and control the laundry department and maintains all relevant records. They overse...
Job Description Summary To provide courteous, professional, efficient and flexible service consistent with the hotel s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of person...
Duties and ResponsibilitiesEnsure the facility is sparkling clean, neat and tidy in all areas at all times.Promote a professional and hospitable image to the guest, give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.Actively take part in sales and marketing activities of the resort and come up with growth strategies to increase revenueMaintain regul...
Job DescriptionConsistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.Supervise and coach team members' performance toward achieving exceptional guest service.Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.Proa...
SummaryResponsible for the management of the day-to-day laundry operations for the hotel ensuring all laundry services within the property meet the highest possible standards. They organize and control the laundry department and maintains all relevant records. They oversee the team members and ensure that the facility is running smoothly. They will be responsible for ordering supplies and maintai...
SummaryResponsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuring seamless guest experiences. Other responsibilities include managing inventory, maintaining high standards of quality, safety and hygiene, providin...
Food & Beverage Team Leader Hyatt Place Hyatt Place Nairobi Kenya - NairobiBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: NAI000201LocalSummaryResponsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuri...