jobs for quality analyst

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job Purpose: This role will provide support to the Director Legal and Group Company Secretary to ensure professional interface and superior ...

The Data Analyst will be responsible for conducting full lifecycle analysis, monitoring performance and quality control plans to identify improvements.Duties and Responsibilities for the Data Analyst JobInterpreting data, analyzing results using statistical techniques and providing ongoing reports;Developing and implementing databases, data collection systems, data analytics and other strategies ...

Quality Assurance Analyst Customer Service at Kingdom Bank Limited

Parts SalesEngage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). Proactively generate new sales opportunities with irregular and inactive customers through cold calling and upselling. Process parts sales orders through the retail counter and workshop efficiently. Collaborate with the Parts Ordering Analyst to...

KEY RESPONSIBILITIESTest strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.Lead formal reviews of test plans, designs, and requirements documents with cross-functional teams.Accurately predict the amount of e...

Ruaraka Uhai Neema Hospital (RUNH) is proving every single day that it is possible to deliver healthcare to all with quality and commitment. RUNH was founded by World Friends in partnership with the Catholic Archdiocese of Nairobi and CISP and has been offering quality healthcare at affordable prices to our Nairobi communities since 2009. Summary The Data Analyst will be responsible for conductin...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES Test strategy formulation whi...

Job Description Job Description Reporting to the Manager, Security &Business Continuity, the Principal Security Analyst, will be responsible for the continuous monitoring of technology assets for security Incidents that impact on confidentiality, integrity and availability of systems across the Company. Overall security monitoring and incident response program of KPLC, including implementation of...

The Investment Analyst will be based in Kenya, working from Kua Ventures office at ABC Place.This person will report to the Investment Associate (also being hired), and in the interim to the Operations Director. This person will be responsible for supporting the Investment Associate in identifying high-potential and high-impact SGBs to be considered for investment, overseeing the application proc...

Job DescriptionReporting to the Manager, Security &Business Continuity, the Principal Security Analyst, will be responsible for the continuous monitoring of technology assets for security Incidents that impact on confidentiality, integrity and availability of systems across the Company. Overall security monitoring and incident response program of KPLC, including implementation of policies and pro...

Job Description Reporting to the Manager, Security &Business Continuity, the Principal Security Analyst, will be responsible for the continuous monitoring of technology assets for security Incidents that impact on confidentiality, integrity and availability of systems across the Company. Overall security monitoring and incident response program of KPLC, including implementation of policies and pr...

Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Kua Ventures is a faith-driven impact investor that envisions Small and Medium Enterprises (SMEs) in East Africa flourishing in their communities. We support hardworking men and women with economic and spiritual resources that unleash their capacities and liberate them from the entanglements of poverty About Job The Investment Analyst will be based in Kenya, working from Kua Ventures office at AB...

Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 4.8 million customers (as at June 29, 2016). The Company s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; building and maintaining the power distribution and transmission network and retailing of electricity...

Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

ResponsibilitiesCollaborate with the senior management team to identify data needs and objectives for improving business performance.Collect, clean, and pre-process data from various sources, including production systems, sensors, and databases.Develop and implement machine learning models and algorithms to analyse and extract insights from large datasets.Utilize AI and Chabot technology to autom...

Data Management & Reporting StrategyContribute to the development of data management approach and strategy for BOMA.Review and define the reporting requirements based on portfolio assignment.Define the data requirements and collection in consultation with the M&E officers to ensure completeness.Define the storage and management of the data, particularly reuse and efficiency in the storage and use...

We are a US-based company, recently acquired offering solutions to help businesses grow and prosper through payments. What we are looking for We seek a skilled Data Analyst to join our team, leveraging mobile money systems in emerging markets. The ideal candidate will use advanced analytics, data visualization, and programming to extract insights from complex datasets, supporting data-driven deci...

Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

KEY RESPONSIBILITIESTest strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation and other testing preparation activities.Formal reviews of test plans, designs, and requirements documents with cross-functional teams.Perform effort estimates for projects QA activities and tasks and dev...

Risk, ESG and Impact AnalystWe are currently seeking a highly motivated and detail-oriented individual to join our team as a Risk, ESG and Impact Analyst. In this role, you will play an important role to ensure accurate and reliability portfolio data related to financial, operations, ESG and impact, and assisting in the implementation of risk, ESG and impact strategies across our investment portf...

Develop and implement data management processes for capturing, cleaning, validating, and analyzing key financial metrics for SME program graduates.Configure and analyze enterprise-level data to support strategic decision-making and program improvements.Collaborate with the data team to design and build learning analytics and impact dashboards in AMI's data warehouse.Ensure data quality and integr...