Functional Responsibilities: Summary of functions: Stakeholder Management Project Delivery and Performance Operations and Procedures Knowledge building and knowledge sharing Stakeholder Management: Establish positive and fruitful working relationships with all members of the Transactional Team & overall Programme Team, Beneficiaries, and Partners as appropriate, providing support and guidance on ...
Role Description The Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the client facing team is facing increased demands. At the same time, the team is relatively inexperienced in the industry and we struggle to balance (1) context-rich communication with (2) selling works and (3) managing customer expectat...
Role Description The Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the team is becoming more client facing and as such the requires a personable vehicle Service Advisor who can guide clients through their Car Care customer journey, and act as the liaison between our customers and our internal team as wel...
Project Summary: In January 2023, MSI was awarded the Communications for Development (C4D) project to support the USAID Kenya and East Africa (KEA) and Somalia missions in conveying the impact of USAID assistance to numerous local and external audiences in a way that contributes to a greater understanding of USAID programs, priorities and results, advances development objectives, and conveys USAI...
Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...
The positionThe Aga Khan Education Service, Kenya (AKES, Kenya) operates 5 schools in various cities in Kenya and provides nursery to senior secondary education in both national and international curricula. It is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in sp...
About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...
The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years experience operating schools in Kenya. The position The Aga Khan Education Service, Kenya (AKES, Kenya) operates 5 schools in various cities in Kenya and provides nursery to senior secondary education in both national and international curricula. It is par...
Superior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give best value, maintenance and support to ensure all runs smoothly. Maintenance & Support We ensure that your equipment is in good working condition to enable you to run your operations with minimum disrupti...
The United Nations Office for Project Services is an operational arm of the United Nations, dedicated to implementing projects for the United Nations System, international financial institutions, governments and other partners in the aid world. Responsibilities: Stakeholder Management: Establish positive and fruitful working relationships with all members of the Transactional Team & overall Progr...
Operations - Customer Service Representative I (CSR I)Responsibilities * Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries via phone and through emails and chats. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our products inside a...
QualificationEducation and ExperienceMust have:Bachelor's degree Communication/Marketing/Public relations or in any other related area of specializationOne (1) year experience in a customer support roleMust be Computer Literate.;ORHigher National Diploma in relevant area of specialization2 years' experience in Grade 7 at MKU or at a similar position in a recognized academic institution.Previous e...
Job Description Qualification Education and Experience Must have: Bachelor s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR Higher National Diploma in relevant area of specialization 2 years experience in Grade 7 at MKU or at a similar position in a recognized academic...
Ensure all technical issues escalated from Level 1 teams are resolved within 1 hour with detailed updated respective tickets - By the end of Q4 2024Escalate 100% issues and patterns associated with network performance and availability to the NOC team for resolution at the end of every 8-hour shift (E.g. sector load/performance issues) - By the end of Q4 2024Ensure that all escalated issues with c...
Maintaining a positive, empathetic and professional attitude towards clients at all timesPrimary point of contact within the hospitalInvestigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaintsWelcoming, receiving, guiding and directing the patients around the hospitalFilling and pro...
About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...
Qualification Education and Experience Must have: Bachelor s degree Communication/Marketing/Public relations or in any other related area of specialization One (1) year experience in a customer support role Must be Computer Literate.; OR Higher National Diploma in relevant area of specialization 2 years experience in Grade 7 at MKU or at a similar position in a recognized academic institution. Pr...
Customer Service & Billing Officer-Reliever-Hospital Vacancy! Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very b...
Location: Ambank House About Us: We have a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We offer a wide range of products and are committed to delivering exceptional customer service. Responsibilities Handle inbound and outbound calls from customers regarding product inquiries, orders, and general support. Assist customers in navigating the web...
We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.Job RequirementsDiploma in Front Office & Administration, Hospitality Management or any related course.Utalii College graduand is an added advantage.Attained a C or higher in your KCSE.Proficient in Microsoft Office.Customer Service experience: At least 1 Year would be an added advantage...
About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the The post BU...
We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend Summary We are looking for a confident and self-motivated individual who is ...
Primary PurposeThis position will provide leadership and support to development and emergency response programs including planning and development of new programs, participating in the development of s concept notes and proposal development, designing, and overseeing monitoring plans for current and new projects, and designing and leading evaluations for targeted development programs and projects...
Our aim at Boma International Hospitality College (BIHC), in partnership with the Business and Hotel Management School (BHMS) in Switzerland is to nurture your interest in the hospitality industry and empower your ambitions. We have developed a state of the art study programme designed to facilitate access to demanding, while rewarding careers. WHAT YOU WILL DO As a lecturer, you will be responsi...
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