it helpdesk support jobs

Position Responsibilities and Functions:- Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microso...

Duties and ResponsibilitiesResponding to ICT helpdesk and user support queries via chat, email, or phoneEnsuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.Training other staff members on troubleshooting and diagnosing ICT related problems.Writing, editing, and revising training manuals for new and updated software and hardware.Providing ICT-related t...

JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.RESPONSIBILITIES & ACCOUNTABILITIESArea 1: System AdministrationTechnical and operation support direc...

IT Jobs. Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should b...

Job Description JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and ope...

Position Overview:Nathan Digital is seeking skilled individuals with previous experience in the IT industry to join our Freelancing Support team in Nairobi, Kenya. As a Freelancing Support Specialist, you will play a vital role in providing technical assistance and support to our clients on a freelance basis, contributing to the success and satisfaction of our clients while leveraging your IT exp...

JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and operation support d...

Area 1: System AdministrationTechnical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, ...

Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network...

The African Population and Health Research Center (APHRC) is a premier research-to- policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West Africa Regional Off...

With us, you will be Responsible for:Maintain and support point of sale and back-office systemsSupport new store openings, functionality enhancements and upgradesConfigure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail storesProvide first level support to customers' requestsPerform diagnostics of customer issuesResolve customer issues by troubleshoo...

Job Purpose/Summary:Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpde...

JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.RESPONSIBILITIES & ACCOUNTABILITIESArea 1: System AdministrationTechnical and operation support direc...

Key Roles and ResponsibilitiesSupport onboarding of new projects into the system by providing necessary user logins and supporting basic setup.Support system prep for new data entry cycles, ensuring they are completed in a timely manner.Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences.With supervision from the direct s...

JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and operation support d...

Job Description Key Roles and Responsibilities Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup. Support system prep for new data entry cycles, ensuring they are completed in a timely manner. Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences. With supervisi...

Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network...

Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpd...

Key Roles and Responsibilities Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup. Support system prep for new data entry cycles, ensuring they are completed in a timely manner. Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences. With supervision from the dire...

JOB PURPOSE To learn basic IT operation process by working with IT colleagues to deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services. KEY ACCOUNTABILITIES (not all-inclusive) Learn by jointly working with colleagues to carry-out system and equipment maintenance tasks, s...

Activities and Tasks:Analytical review and mapping of gender integration in community health policies across 21 countries in ESAR.Conduct a gender review of national community health policies across ESAR countries, including identifying gaps and opportunities for the integration of gender responsive/transformative approaches, as well as specific consideration related to needs of adolescent girls....

How can you make a difference?Scope of WorkGoal and objective:The overarching goal of the consultancy is to strengthen gender and immunization programming at both the RO and CO level. The consultant will provide critical support in evidence generation and analysis, stakeholder advocacy, documentation of regional learnings, and technical support to gender activities under different grants (i.e., C...

# Key responsibilitiesThe role holder will be responsible for: Supporting: - Learning about and becoming an SME (subject matter expert) in all elements of the various card payment acceptance channels within King's supported by Income Services, including the eStore- The maintaining and provision of support to the online payment pathways supported, troubleshooting and assisting the associated King'...

The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/MultiCountry office level. The incumbent may play a supervisory role in overlooking the daytoday activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other of...