Job DescriptionTo display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets' strategy and values.To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders.To enforce and adhere to all laws, health, safety & environmenta...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...
Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel an...
Job Description Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities: Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary Communicating accurate wait times Managing the seating arrangement...
Role Statement:To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.Key Responsibilities:Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary Communicating accurate wait times Managing the seating arrangement by allocating gues...
Job Description To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets strategy and values. To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders. To enforce and adhere to all laws, health, safety & environmen...
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets strategy and values. To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively ...
Job DescriptionEffectively manage the daily reconciliation of the Hotel's trading.Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.Ensure maximum guest satisfaction as well as the safety and security of the property.Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seaml...
Job DescriptionTo display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets' strategy and values.To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders.To enforce and adhere to all laws, health, safety & environmenta...
One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities: Welcoming and greet...
The Offer Work in a company with a solid track record of performance Flexible working options A role that offers a breadth of learning opportunities The Job Your responsibilities will include: Supervise and develop the performance of all operating departments, including but not limited to: reservations, front office, guest services, housekeeping, food and beverage, purchasing, security and mainte...
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Summary We are looking to grow our team and engag...
Reporting to the Deputy General Manager, the successful candidate will be responsible for;Overall co-ordination and control of all maintenance / engineering work in the Hotel including routine servicing and maintenance of machinery and equipment.Initiating and improving the routine maintenance programmes in the Company.Responsible for budgeting and control of the Engineering budget including comi...
Job Description Effectively manage the daily reconciliation of the Hotel's trading. Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift. Ensure maximum guest satisfaction as well as the safety and security of the property. Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a s...
Job Description We are looking to grow our team and engage a highly motivated and passionate Revenue Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. Role Based in Nairobi Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Rev...
Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Revenue Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.Role Based in NairobiReporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenu...
Safari Park Hotel & Casino, Nairobi s famous resort and Africa s largest and most exciting conference destination. An oasis of tranquility in the heart of Nairobi, the Safari Park Hotel blends stylishly elegant African architecture with supremely luxurious accommodation; sparkling water gardens with an inland beach and beautifully landscaped gardens, with a wide choice of international restaurant...
Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Junior Sous Chef who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.Key Areas of ResponibilitiesKitchen OperationsAssign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the da...
Job DescriptionConsistently offer professional, friendly and engaging service. Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. Conduct regular inspections of all guest rooms / Public Areas. Identify training needs and train all Supervisors and Colleagues as required. Work closely with the Maintenance department to ...
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection wi...
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following: Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows in the Leisure segmentSupport goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor...
Job Description We are looking to grow our team and engage a highly motivated and passionate Junior Sous Chef who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. Key Areas of Responibilities Kitchen Operations Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage th...
Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsibl...
Effectively manage the daily reconciliation of the Hotel s trading.Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.Ensure maximum guest satisfaction as well as the safety and security of the property.Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and...